Ken Carter
Charlotte,NC
Summary
Certified Project Management Professional. Servant leader skilled in achieving ambitious goals in challenging IT environments. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value projects with excellent planning competencies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Project Manager
Bank Of America
03.2022 - Current
- Provided strategic leadership to execute business initiatives
- Developed project management roadmap to define project objectives, timelines and milestones
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Led and managed team members engaged in administering complex IT infrastructure.
IT Project Manager
Wells Fargo
09.2021 - 12.2021
- Developed and managed project plans for software application teams to adhere to Identity and Access Management (IAM) compliance governance
- Facilitated software application onboarding to IAM environment
- Managed and engaged stakeholders
- Used Agile methodology for managing and directing Software Development Life Cycle (SDLC)
- Utilized Jira, MS Suite for project planning, and data tracking
- Created and communicated status reports to stakeholders and managed communication.
Implementation Manager
Equitable
02.2020 - 07.2020
- Developed and managed detailed project plans to improve IT Service Management
- Engaged and drove discussions with application teams for externalizing Identity and Access Management
- Successfully led enterprise software and data migration to Windows 10
- Engaged and managed stakeholders
- Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
- Produced weekly status reports for senior management
- Utilized project management software such as MS Project , Excel and Jira for tracking
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
IT Project Manager
SPX Flow
01.2019 - 02.2020
- Provided strategic leadership to execute business initiatives
- Created and defined project scope and objectives
- Developed and managed detailed project plans utilizing MS Project and Excel
- Managed execution of Global Enterprise Software and data migration and Hardware Refresh
- Implemented and improved process flows, identified risks, and increased performance for IT Service Management model implementing ITIL practices
- Utilized JIRA ,Microsoft Excel and MS Project for task management, progress reports, and data tracking
- Developed documentation for knowledgebase and best practices, utilizing SharePoint
- Managed communication with stakeholders and senior leadership on deliverables, timelines and escalation
- Facilitated, led and organized meetings
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led and managed team members engaged in administering complex IT infrastructure.
IT Project Manager
TIAA-CREF
12.2017 - 12.2018
- Successfully led and executed software migrations and deployments for large enterprise
- Lead design and development of ITIL to improve productivity of IT Service Management team
- Implemented and supported change management process and procedures
- Developed documentation for knowledgebase and best practices, utilizing SharePoint
- Tracked progress, and tasks utilizing Jira, MS Project and Excel
- Provided detailed project status updates to stakeholders and executive management.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed project management roadmap to define project objectives, timelines and milestones.
IT Project Manager
Red Ventures
06.2013 - 11.2017
- Successfully executed Windows 10 deployment and software migration project
- Managed Network Infrastructure upgrade project
- Managed Infrastructure buildout project
- Managed end to end Software Development Life Cycle (SDLC) projects improving business initiatives
- Managed Vendors and external resources
- Managed Procurement
- Utilized hybrid project methodology for project management
- Developed governance, policy and best practices for enterprise Identity and Access Management
- Utilized JIRA ,MS Project and Microsoft Excel for task management, progress reports, and tracking
- Developed documentation for knowledgebase and best practices, utilizing SharePoint
- Developed and delivered IT Services Management (ITSM) solutions based on ITIL best practices that focus on the customer, processes, technology and providing integrated enterprise business solutions
- Improved process flows, identified risks and executed strategies for increased performance
- Developed and managed Change Management Plan and process
- Developed project plans identifying key issues, approaches and performance metrics.
- Managed and engaged stakeholders and communication.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Led and managed team members engaged in administering complex IT infrastructure.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Project Coordinator
Allen Tate Realtors
06.2011 - 06.2013
- Managed and improved the process of Hardware and Software incident remediation
- Managed network infrastructure project
- Managed infrastructure buildout
- Managed vendors and external resources
- Developed documentation for knowledgebase and best practices, utilizing SharePoint
- Utilized Microsoft Excel for data tracking, progress reports, and task management
- Developed Incident Management and Change Management process
- Successfully executed and led software migration and deployment.
IT Project Manager
T-Mobile
01.2008 - 11.2009
- Managed the network infrastructure upgrade of 3G wireless connectivity for cellular phone towers throughout North Carolina
- Exceeded business goals with technology solutions to drive process improvements, and profitability
- Utilized hybrid project management approach on project specifics and client goals, creating milestones,sprint planning, and work breakdown structures
- Performed Risk Assessment and Audit
- Managed stakeholders
- Focused teams on business objectives and tracked progress utilizing Microsoft Excel
- Led meetings and managed communication
- Developed documentation for knowledgebase and best practices utilizing SharePoint.
Education
Project Management Plus Program - Project Management
Central Piedmont Community College
Charlotte2020
A.A.S - Computer Science
ECPI University
Charlotte2010
Skills
- SDLC
- Project Management
- Risk Mitigation
- Leading Teams
- Agile Methodology
- Strategic Planning
- JIRA
- Communication and Documentation
- Managing Stakeholders
Certification
- PMP - Project Management Professional
- CSM - Certified Scrum Master
Timeline
Project Manager
Bank Of America
03.2022 - Current
IT Project Manager
Wells Fargo
09.2021 - 12.2021
Implementation Manager
Equitable
02.2020 - 07.2020
IT Project Manager
SPX Flow
01.2019 - 02.2020
IT Project Manager
TIAA-CREF
12.2017 - 12.2018
IT Project Manager
Red Ventures
06.2013 - 11.2017
Project Coordinator
Allen Tate Realtors
06.2011 - 06.2013
IT Project Manager
T-Mobile
01.2008 - 11.2009
Project Management Plus Program - Project Management
Central Piedmont Community College
A.A.S - Computer Science
ECPI University
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