Ken Haider

. Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.

• Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
• Managed multiple projects simultaneously while prioritizing deadlines effectively under pressure through meticulous organization skills and time management.
• Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
• Technical communication between the 9 stores and 40-50 technicians.

* Explained diagnostic findings to customers and outlined repair or service options.

• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.
• Repair machines for customer in a three-state area, Wy, Mt, and Id.

• Reviewed technical documentation to complete equipment maintenance and repair.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.