Ken Johnson
West Bloomfield Twp.,MI
Summary
Highly motivated professional with 35 years of entrepreneurial and retail management experience. Skillfully creates and maintains professional and loyal relationships with clients and suppliers while managing administrative duties and sales. Comfortable working independently as a manager and a collaborative team member. Applies business acumen and exercises decisive judgment to meet and exceed organizational goals. Experience in operations management, business strategy, and financial management. Demonstrated success in capitalizing on new trends and products to drive business development. Resourceful, motivated, and willing to learn new skills.
Overview
35
35
years of professional experience
Work History
Owner
Blue Hippo Aquatics LLC
Dearborn Heights , MI
02.2003 - Current
- Commercial and residential aquarium consulting and maintenance.
- Aquarium moving services.
- Product and livestock delivery.
- Aquarium sitting for clients when they are out of town.
Manager
Pet Connection Inc.
Livonia , MI
01.1990 - 03.2024
- Opened and closed the store, checked out the cash drawer, and processed bank deposits.
- Provided sales and customer service.
- Designed, built, and installed custom aquariums based on customer needs. This process often included aquarium drilling and integrating PVC plumbing to optimize space and access for maintenance.
- Responsible for ordering and conditioning livestock. I developed a proactive treatment and feeding program for improving livestock health.
- Responsible for ordering inventory and determining pricing.
- Researched and added new products to our inventory.
- Replied to all Google Reviews and answered online questions.
- Responsible for managing credit card processing, phone, and internet providers.
- Managed invoices and maintained supplier relations.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited qualified candidates to fill open positions.
- Trained employees to maintain coverage of roles.
Loader
UPS
Livonia , MI
10.1993 - 03.1994
- Loaded packages for five different trailers for shipping out to other hubs.
- Responsible for memorizing and checking package zip codes to ensure a package was being loaded onto the proper trailer.
- Cleared conveyor jams and maintained a clean workspace.
Education
Accounting and Business Management
- August 1990 - July 1992
Accounting and Business Management
- August 1992 - May 1993
Skills
- Passionate about providing excellent customer service
- Good organizational skills
- Regulatory Compliance
- Administrative Oversight
- Retail Management
- Small Business Management
- Extensive experience in ornamental aquatics including filtration, chemistry, and the diagnosis and treatment of diseases
- PVC plumbing experience specializing in
Timeline
Owner - Blue Hippo Aquatics LLC
02.2003 - Current
Loader - UPS
10.1993 - 03.1994
Manager - Pet Connection Inc.
01.1990 - 03.2024
Henry Ford College - , Accounting and Business Management
University of Michigan - Dearborn - , Accounting and Business Management
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