Ken Lindley
Sales/Finance Manager
Petaluma,Ca
Summary
Experienced Sales and Finance Manager with strong negotiation skills and a focus on regulatory compliance. Proven ability to enhance customer satisfaction and streamline financing operations, leading to increased efficiency and a broader customer base.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Finance Manager
Hansel Acura
Santa Rosa, CA
06.2019 - 12.2025
- Developed and implemented strategies to enhance customer satisfaction and streamline financing operations.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Managed financing processes for automotive purchases to ensure compliance with regulations.
- Enhanced team productivity, organizing regular training sessions on latest automotive finance trends and compliance standards.
- Negotiated with lenders to obtain approvals for challenging credit profiles, expanding customer base.
- Tailored finance packages to meet individual customer needs, fostering positive buying experience.
Finance Manager
Jim Bone Nissan
Santa Rosa, CA
01.2012 - 05.2019
- Managed financing processes for automotive purchases to ensure compliance with regulations.
- Developed and implemented strategies to enhance customer satisfaction and streamline financing operations.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Collaborated closely with Sales department conducting joint training sessions sharing information about available financing options boosting overall sales figures.
Finance Director
Sonnen BMW
San Rafael, CA
01.2007 - 02.2012
- Led training programs for new staff on finance policies and effective customer engagement techniques.
- Analyzed financial trends to optimize loan structures and improve profitability for dealership operations.
- Collaborated with sales teams to align financing options with customer needs, increasing conversion rates.
- Reviewed credit applications to assess risk and establish appropriate financing terms for clients.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Negotiated with lenders to secure favorable terms, enhancing dealership's competitive edge in the market.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Sales Manager
Acura of Concord
Concord, CA
01.2001 - 04.2007
- Developed and implemented sales strategies to enhance customer engagement and increase market share.
- Trained and mentored sales team, fostering a culture of high performance and accountability.
- Utilized CRM systems to track leads, manage customer relationships, and forecast sales targets effectively.
- Conducted regular performance reviews, providing feedback to elevate team productivity and achieve sales goals.
- Led marketing initiatives that boosted brand visibility and attracted new clientele through targeted campaigns.
- Served as a liaison between sales staff and upper management, ensuring smooth communication of goals, expectations, and performance metrics.
- Participated in regional automotive trade shows, showcasing dealership offerings and establishing connections with potential customers.
- Increased dealership revenue by developing and implementing effective sales strategies tailored to customer needs.
- Promoted new and used vehicle sales to exceed dealership volume, gross profit and customer expectations.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
Education
High School Diploma -
San Rafael High School
San Rafael, CA06-1974
Skills
- Regulatory compliance
- Strong negotiation skills
- Goal-oriented mindset
- Contract preparation
- Regulatory disclosure preparation
- Complaint handling
- Leadership skills
- Reliability
- Excellent communication
- Team collaboration
- Professionalism
Certification
AFIP Certified
Timeline
Finance Manager
Hansel Acura
06.2019 - 12.2025
Finance Manager
Jim Bone Nissan
01.2012 - 05.2019
Finance Director
Sonnen BMW
01.2007 - 02.2012
Sales Manager
Acura of Concord
01.2001 - 04.2007
High School Diploma -
San Rafael High School