Ken Maxwell
Fort Lauderdale,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
User Support Specialist
NC Department Of Revenue
Raleigh, NC
05.2000 - Current
- Worked closely with developers during update rollouts, ensuring minimal impact on users and swift resolution of any issues that arose.
- Reduced ticket backlog by implementing effective prioritization strategies and time management techniques.
- Monitored system performance to identify potential issues.
- Collaborated with cross-functional teams to develop comprehensive solutions for complex user issues.
Technician
Advanced Barrier Concepts
Cary, NC
03.1996 - 01.1999
Setup sterilization testing of pharmaceutical barriers using vaporized hydrogen peroxide.
Education
No Degree - Business
Broward Community College
Broward County FloridaSkills
- Hardware and Software Configuration
- Software Upgrades
- Security Certification
Timeline
User Support Specialist
NC Department Of Revenue
05.2000 - Current
Technician
Advanced Barrier Concepts
03.1996 - 01.1999
No Degree - Business
Broward Community College