Kehinde Mustafa
Towson,US
Summary
Higher education professional with strong background in student engagement and support. Experienced in PeopleSoft, Salesforce, and other applicable systems. Knowledgeable of Towson reenrollment procedure, and academic policies. Eager to apply front-end student service and back-end administrative processing skills in new role.
Overview
7
7
years of professional experience
Work History
Records & Registration Associate,
Towson University
Towson, MD
12.2021 - Current
- Resolved course registration issues with students and academic departments.
- Updated student program data and corresponded with academic departments.
- Evaluated transcripts for transfer credit posting.
- Reviewed student reenrollment applications and facilitated return of former students.
- Explained and enforced academic policies while offering alternative paths to remain solution-oriented.
- Provided customer service in person, via phone, email and live chat.
- Verified academic data to students and authorized third-party organizations.
Human Resources Intern,
Sheppard Pratt Health System
Towson, MD
08.2021 - 12.2021
- Sourced candidates using various online platforms to identify potential talent.
- Sent open house advertisements to applicants and addressed job-related questions.
Student Orientation Leader,
Towson University
Towson, MD
05.2020 - 08.2021
- Served as first point of contact for new students by leading campus tours, promoting university services, programs and resources.
- Facilitated group sessions with students and families to address concerns and offer support systems to improve new student integration and retention.
Resident Assistant,
Towson University
Towson, MD
08.2019 - 05.2021
- Organized community engagement events to foster unity among diverse student groups.
- Conducted dorm condition reports, incident reports and other administrative tasks to ensure compliance with university policy.
- Mediated conflicts between residents and served as a peer resource, to support academic and personal well-being.
Education
B.S - Healthcare Management, Business Administration Minor
Towson University
Towson, MD, US12.2021
Skills
- Reenrollment process knowledge
- Prior student support roles
- Academic resource knowledge
- PeopleSoft experience
- Salesforce experience
- Microsoft Excel knowledge
- Customer service experience
Timeline
Records & Registration Associate,
Towson University
12.2021 - Current
Human Resources Intern,
Sheppard Pratt Health System
08.2021 - 12.2021
Student Orientation Leader,
Towson University
05.2020 - 08.2021
Resident Assistant,
Towson University
08.2019 - 05.2021
B.S - Healthcare Management, Business Administration Minor
Towson University