Ken Newton
Grand Montecito Animal Hospital
LASVEGAS,NV
8
years of professional experience
Detail-oriented customer service professional with 5+ years of experience supporting clients and patients in healthcare and clinical environments. Experienced in medication administration and documentation, monitoring medication needs and supplies, coordinating refill requests, and relaying information between clients and clinical staff. Adaptable communicator who remains calm and solution-focused while handling different personalities, competing priorities, and time-sensitive situations. Skilled in researching information, applying lessons from experience to determine appropriate solutions, and handling patient-related information with discretion, accuracy, and professionalism.
Work History
Overnight Kennel
1 Year 8 Months- Manage overnight care for 30+ patients while administering medications, completing wellness checks, maintaining medication charts, and monitoring medication supplies and refill needs.
- Communicate with clients, veterinarians, and veterinary staff by phone and in person, adapting communication to individual needs while calmly and accurately relaying patient and medication-related information.
- Balance multiple priorities and unexpected situations independently in a fast-paced environment while maintaining accurate documentation, escalating concerns appropriately, and ensuring smooth communication between shifts
Dietary Aide
2 Years 9 Months- Delivered compassionate, responsive service to residents, addressing individual needs and time-sensitive requests in healthcare setting.
- Managed multiple responsibilities under strict schedules while maintaining accuracy, organization, and attention to detail.
- Communicated resident needs with care and dietary staff while following established safety, sanitation, and documentation procedures in a regulated healthcare setting.
Kennel Technician
3 Years 2 Months- Assisted with patient care, medication administration, treatment-related tasks, and medication documentation while following veterinary instructions and established protocols.
- Communicated with clients, veterinarians, and veterinarian staff, relaying patient and medication-related information and helping coordinate care needs.
- Monitored medication needs, communicated refill concerns, appropriately escalated clinical questions, and maintained accurate patient and boarding records while working independently across multiple locations.
Education
High School Diploma
Skills
• Medication Administration & Documentation
• Medication Refill Coordination
• Client & Provider Communication
• Privacy & Confidentiality
• Solution-Focused Problem Solving
• Information Research
• Issue Resolution & Escalation
• Multitasking & Prioritization
• Attention to Detail
• Independent Work
• Team Collaboration
• Healthcare Environment Experience
Timeline
Overnight Kennel
Grand Montecito Animal Hospital
12.2024 - CurrentRead More
Dietary Aide
Wells LTC Nursing and Rehabilitation
02.2022 - 11.2024Read More
Kennel Technician
Animal Care Clinic Inc
07.2018 - 09.2021Read More
Odyssey Charter School
High School Diploma
Read More