Kendal (Ken) Omundson
Boise
Summary
Dynamic Senior Technician with extensive experience at HP, excelling in server management and VMware administration. Proven track record in optimizing system performance and delivering exceptional customer support. Adept at troubleshooting complex issues and maintaining meticulous technical documentation, ensuring seamless operations in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Senior Technician
Kforce
Boise
10.2021 - Current
- Worked with a group supporting software development for HP Indigo Printing Presses
- Maintained the server room of 300+ servers including physical installation, wiring, setting up switches and KVM’s, ensuring installation of adequate software updates and security patches, and replacing hardware as needed;
- Setup VMware and Hypervisor VM systems for simulation testing, to include imaging and maintaining hosts, creating VM’s, and installing needed software;
- Managed permanent file servers, added and removed user privileges, performed both hardware and software upgrades and updates;
- Configured and reimaged servers to mimic customers’ configurations for software developers use;
- Created and managed a Sharepoint database of inventory - Tracked location of servers and hardware, tracked replacement parts, created and updated an internal compatibility wiki on Sharepoint;
- Setup and maintained press simulators on PCs used to mimic physical presses in testing;
- Addressed issues coworkers and customers had with press simulators, hardware, networking, and software configurations;
- Managed customer support including fulfilling requests in an efficient and timely manner.
Premier Support Engineer
Modis
Boise
05.2020 - 10.2021
- Supported customers and technicians in the field with HP LaserJet printers.
- Took calls and diagnosed / researched issues with devices in a timely manner.
- Located part numbers and parts for replacement.
Server Room Manager
Aquent
Boise
09.2019 - 07.2019
- Maintain a server room of 300+ servers which includes mounting them in racks, Wiring, setting up switches and KVM’s making sure updates are in place for security and replacing parts as needed.
- Setup VMware and Hypervisor VM systems - includes imaging and maintain hosts, creating VM’s and installing the software.
- File servers- Manage file servers, Add and remove privileges, perform upgrades and updates
- Manage a Sharepoint database of inventory - Track location of servers and hardware, track replacement parts, Track a compatibility Wiki, administer permissions, track customer requests.
- Press simulators – Setup and Maintain press simulators on Pc’s that are used to mimic presses.
- Troubleshoot – Fix issues coworkers and customers have with Press simulators, hardware, networking, or software.
- Request – Fill requests in a timely manner which includes reimaging servers, installing hardware and software, and setting up different configurations for customer issues.
- Employee – Train, assign tasks and supervise
Test Technician-3
Adecco Engineering & Technical
Boise
01.2013 - 09.2016
- Take care of Special Requests for Engineers and Developer which consist of reimaging, configuring, and installing software on servers in accordance with the requests.
- Allocate and maintain around 300 systems that are used by testers, developers and engineers to better the software.
- Install and wire new hardware in a server room environment.
Test Technician-2
Adecco Engineering & Technical
Boise
04.2011 - 01.2013
- Test the software that runs the HP Indigo Presses.
- Reimage servers and install DFE software to Test.
- Document Defects in Quality Center.
CVT Test Operator-2
Adecco Engineering & Technical
Boise
02.2010 - 04.2011
- Operate Printers, scanners and Fax machines.
- Follow Test Plans, Ensure The correct Media and configurations of printers, scanners, and faxes.
- Network Printers and PC's wireless and wired.
- Set up and install multiple drivers on multiple Operating Systems.
- Setup MFP to send an email and send to files.
Education
Studying - Networking+, Security+
09.2025
High school -
Centennial High school
01.1993
Completed - Motorcycle Tech
Penn Foster Online
Skills
- Familiar with Linux
- Microsoft Windows
- MAC Operating systems
- Administrate a home virtual network environment
- Server management
- VMware administration
- Network troubleshooting
- Technical documentation
- Customer support
- Configuration management
- Data backup solutions
- Project management
- Effective communication
- Technical assistance
- System installations
- System diagnostics
- Performance optimization
- Technology-savvy
- Hardware configuration
- Troubleshooting and resolution
- Equipment maintenance
- Attention to detail
- System upgrades
- Deadline oriented
Network administration
Software installation
System troubleshooting
Works Well Under Pressure
System Tests
Installation and repair
Maintenance and repair
Software configuration
Written/Verbal communication
Computer-assisted diagnostics
References
References are available on request.
Timeline
Senior Technician
Kforce
10.2021 - Current
Premier Support Engineer
Modis
05.2020 - 10.2021
Server Room Manager
Aquent
09.2019 - 07.2019
Test Technician-3
Adecco Engineering & Technical
01.2013 - 09.2016
Test Technician-2
Adecco Engineering & Technical
04.2011 - 01.2013
CVT Test Operator-2
Adecco Engineering & Technical
02.2010 - 04.2011
Studying - Networking+, Security+
High school -
Centennial High school
Completed - Motorcycle Tech
Penn Foster Online