KEN PETERS
Las Vegas,NV
Summary
Dynamic Security professional with over 14 years of extensive experience in the hospitality industry. Proven ability to resolve complex issues, enhance customer satisfaction, and drive operational excellence. Committed to implementing effective security measures while fostering a safe and welcoming environment for guests and staff. Strong track record of collaborating with diverse teams to achieve organizational goals and elevate service standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Eye Level Media
Las Vegas, NV
02.2022 - Current
- Oversaw daily operations, ensuring efficiency and adherence to company standards.
- Developed and implemented strategic marketing initiatives to enhance brand visibility.
- Led cross-functional teams to drive project completion and improve collaboration.
- Streamlined operational processes, resulting in enhanced productivity and cost savings
- Successfully completing 35 music festivals across the us with attendance in from 50,000 to 150,000
Security Manager
Meow Wolf
Las Vegas, NV
10.2020 - 05.2022
- Developed and implemented security protocols to ensure safety across all Meow Wolf locations.
- Led a team of security personnel, enhancing response times during incidents and emergencies.
- Collaborated with local law enforcement to coordinate security measures for large events and gatherings.
- Conducted regular risk assessments, identifying vulnerabilities and recommending improvements to security operations.
- Assisting in the opening, training and development of Security staff at 3 of the Meow wolf locations.
Security Manager
Hakkasan Group
Las Vegas
01.2011 - 03.2021
- Properly implemented regulations, terms and conditions for a team of 65 Security Hosts, 10 Security supervisors.
- Assessed ongoing risk factors and suggested improvements to the Director of security looking at past events and projections.
- Implemented surveillance cameras to investigate guest and employee accidents and complaints.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Worked in fast-paced and high-risk environments while maintaining exceptional customer service.
- Recorded accident/incident reports with detailed accounts of occurrences.
- Kept team compliant with security protocols and appearance standards.
- Submitted documentation for weekly payroll, managed schedules and enforced policies.
- Improved security awareness by holding yearly workshop for up 200 company employees prior to opening our seasonal venues.
- Developed improved training methods with focus on guest safety and officer awareness.
- Supervised risk management, loss prevention and safety operations for 54,500 sq. ft. Venue to decrease Accidents and incidents.
- Trained 70 new security officers in a two-week time period prior to opening seasonal venues.
Skills
- Development of security personnel
- Risk management practices
- Oversight of security operations
- Team development
- Conflict resolution
Certification
- Gaming Sheriffs Card
- Tam Card
- First Aid/Cpr Certified
- Cisa Active Shooter Preparedness
- Cisa Improvised Explosive Device (IED)
- Cisa Homemade Explosive (HMD)
- Econnect
- Cisa Vehicle Explosive Device (VED)
- Cisa Protective Measures Awareness (PMA)
- Legal Issues: Arrest, Detention and Handcuffing
Timeline
General Manager
Eye Level Media
02.2022 - Current
Security Manager
Meow Wolf
10.2020 - 05.2022
Security Manager
Hakkasan Group
01.2011 - 03.2021