Ken Rincon

Education and sales/ events Sephora,Ulta,Nordstrom,Credo doors

Sephora doors in Los Angeles

• Recommended retail products for at-home use.
• Analyzed skin condition and made appropriate product recommendations.
• Fostered friendly, warm and exceptional customer experience.
• Performed over [Number] facials, chemical peels and waxing procedures per week.

• Converted a lot of service customers into product customers.
• Trained new staff on the range of spa services offered.
• Educated clients on skin care procedures and products.
• Completed 10 facials, microdermabrasions and chemical peels per week.
• Offered skin rejuvenation and cellulite reduction therapy services.
• Provided excellent customer service and skin care treatments to all clients.
• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
• Learned new techniques, including complete chemical peel process.
• Pursued continuing education to learn new advances in skin condition treatments.
• Set up patient rooms and sterilized equipment.
• Collected patient history before planning treatments.
• Gave patients spa treatments and educated on procedures.
• Meticulously maintained spa appearance and cleanliness.
• Executed all daily opening and closing procedures.
• Replenished body treatment sheets after each spa session.
• Advised guests on special events and product promotions.
• Meticulously entered client and service information when booking appointments.

• Educated clients on skin care procedures and products.
• Provided excellent customer service and skin care treatments to all clients.
• Conducted private client consultations.
• Collected patient history before planning treatments.
• Promptly answered multi-line phone, returned clients calls and scheduled appointments.
• Set up patient rooms and sterilized equipment.
• Trained new staff on the range of spa services offered.
• Pursued continuing education to learn new advances in skin condition treatments.
• Gave patients spa treatments and educated on procedures.
• Converted 90% of service customers into product customers.

SAM for Southern California/Las Vegas/New Mexico/Hawaii.

• Hired and motivated 10-member team achieving over 40% of sales goal!
• Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
• Addressed customer questions and concerns regarding products, prices and availability.
• Developed and executed annual sales plans and strategies for all my territory.
• Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
• Formulated trusted relationships with key accounts.
• Delivered exceptional account service to strengthen customer loyalty.
• Recommended Nude-Skincare to customers based on needs and interests, resulting in increased sales revenue.

• Evaluated customer skin to determine unique conditions and skin type.
• Applied makeup to achieve desired day-to-day and special event looks.
• Backed up reception desk by answering phones, scheduling appointments and processing payments.
• Recommended products to customers to meet current needs or resolve specific concerns.
• Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
• Provided makeup services to 10 clients weekly.
• Approached customers and started engaging conversations through the use of effective interpersonal and people skills.
• Showed customers different perfumes and demonstrated scents by spritzing on pulse points.
• Kept notes listing preferences and services provided to clients for quick reference.
• Accomplished and surpassed sales goals on regular basis.
• Made recommendations of appropriate products to meet customers' individual needs.
• Displayed merchandise to present visually appealing arrangements that drive sales.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.

• Applied extensive knowledge and training on perfume and scent products to educate prospects and customers.
• Utilized well-honed interpersonal and people skills to approach customers, engaging in conversation to promote products.

• Accomplished and surpassed sales goals on regular basis.
• Showed customers how to apply makeup and other products to achieve desired looks.
• Finalized purchases and processed payments.
• Made recommendations of appropriate products to meet customers' individual needs.
• Kept notes listing preferences and services provided to clients for quick reference.
• Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.