Ken Williams
Dallas,US
Summary
Dynamic management professional with over 30 years of experience in leadership roles at Nortel Networks, Ericsson, and Frontier, including Technical Instructor, District Sales Manager, Project Manager, and Manager of Project Management. Demonstrates proven expertise in operational project management across Enterprise, Federal, and Carrier markets, consistently prioritizing quality and customer satisfaction. Recognized for strong leadership abilities and a collaborative approach that fosters teamwork and drives impactful results. A successful track record in product development and market strategy is complemented by proficiency in agile methodologies, data analysis, and effective stakeholder communication.
Overview
29
29
years of professional experience
1
1
Certificate
Work History
Sales Associate
The Home Depot Inc
05.2023 - Current
- Assisted customers in product selection, ensuring satisfaction and enhancing the shopping experience.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sr. Product Manager
FRONTIER COMMUNICATIONS
06.2012 - 12.2023
- As a member of the Product Delivery and Launch team, my responsibilities include delivery of new promotions and other revenue enhancement initiatives. Key launch deliverables include documentation of business requirements for IT development and delivery via periodic IT releases; input to / and verification of associated marketing materials; collaboration on training materials for contact center personnel, and overall project management leadership of the various functional stakeholder groups involved in / affected by the launch.
Customer Project Manager
ERICSSON INC.
03.2011 - 04.2012
- Project manager supporting the AT&T and Sprint accounts. I managed verification testing, and delivery, of software to AT&T labs for Ericsson’s MSP product, in the context of a Life Cycle Management project. Software included emergency corrective content and feature enhancements, which were delivered on schedule and within budget. Developed proficiency with use of Ericsson operational tools / systems, including SAP, Clarity, and Site Handler. I also served as a CPM on the Sprint Network Vision project, and gained experience in managing construction of cell site equipment upgrades. Attained certification from PMI as a Project Management Professional in August 2011.
Project Manager
SYMMETRICOM and Pro-Tel
10.2006 - 03.2011
- Project manager for deployment of Symmetricom’s synchronization timing equipment, primarily into the Verizon Wireline network. My responsibilities included bid generation, subcontractor management, scheduling, and change management. I created an Excel based project financial workbook, which captured all relevant budget data (forecast and actual) for each project, including change order tracking. This workbook became a standard tool in reporting project financial performance, and helped ensure adherence to project closing criteria. Due to my analytical and problem solving skills, I was the “go to” guy within the Symmetricom services group, for investigation and resolution of accounts receivables issues. This led to numerous “lessons learned” and associated process improvements. In December of 2009, Symmetricom decided to outsource its project management function to Pro-Tel. My performance at Symmetricom lead to their management requiring Pro-Tel to hire me as part of the outsourcing agreement.
Project Manager - Verizon PM Team
NORTEL NETWORKS
03.2004 - 09.2006
- Project management for deployment of Nortel VoIP systems in networks of Verizon (ILEC), Verizon GNS (long distance) and Verizon Business. Responsible for project planning, schedule management, budget /cost performance, and change management. Involved in successful deployment of 12 initial VoIP Call Servers during this period, including 5 projects that were redeployments of systems originally engineered for other sites Additionally managed software upgrade program in Verizon GNS network, and numerous system growth projects.
Project Manager - Major Accounts
NORTEL NETWORKS
11.2000 - 03.2004
- Project management for deployment of various Nortel systems for Verizon GSI (international long distance), SBC and Wiltel. Involved in deployment of international gateways (DMS-GSP), optical networks, and Succession Voice over ATM solutions. Lead multi-functional teams which included Engineering, Installation and Network Integration. Responsible for schedule management, budget / cost performance, change management and customer satisfaction.
Project Manager - Prism Account, and Project Manager - Teligent Account
NORTEL NETWORKS
09.1999 - 11.2000
- Provided project management for deployment of 5 initial DMS-500 systems into Prism Communication Services voice/data network (99 - 2000). Also project managed deployment of Nortel product in Teligent Southwest Region (98 - 99), including initial DMS-500 systems in Dallas, Houston and San Antonio. Responsible for project planning, leadership of implementation team, schedule management, budget /cost performance, and change management.
Senior Manager, Project Management
NORTEL NETWORKS
10.1996 - 12.1997
- Managed a group of seven project managers, supporting deployment of DMS-500 initial systems for RBOC, IOC, CLEC, and CATV customers. Mentored 3 new project managers in 1997, during period of significant growth in workload, and substantial organizational transition. Exceeded established group targets for revenue, margin, and customer satisfaction.
Education
Associates of Science Degree -
Richland College
Dallas, TX, US05.1979
Skills
- Project management
- Cross-functional collaboration
- Product team leadership
- Training and onboarding
Accomplishments
- Collaborated with team of 6 functional groups in the deployment of rate increases for specific Frontier broadband services.
Certification
Project Management Professional (PMP) certified in 2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Associate
The Home Depot Inc
05.2023 - Current
Sr. Product Manager
FRONTIER COMMUNICATIONS
06.2012 - 12.2023
Customer Project Manager
ERICSSON INC.
03.2011 - 04.2012
Project Manager
SYMMETRICOM and Pro-Tel
10.2006 - 03.2011
Project Manager - Verizon PM Team
NORTEL NETWORKS
03.2004 - 09.2006
Project Manager - Major Accounts
NORTEL NETWORKS
11.2000 - 03.2004
Project Manager - Prism Account, and Project Manager - Teligent Account
NORTEL NETWORKS
09.1999 - 11.2000
Senior Manager, Project Management
NORTEL NETWORKS
10.1996 - 12.1997
Associates of Science Degree -
Richland College