Ken Zhang
Great Neck,MA
Summary
Dynamic professional Also worked as a Real Estate Professional throughout my career. Proficient in Mandarin, Fuzhounese(spoken by majorities of Chinese restauranteurs in the US), Cantonese, and English, I excel in developing marketing strategies and managing staff, ensuring exceptional service quality and enhanced brand visibility. Strong negotiation skills and customer retention skills.
Overview
20
20
years of professional experience
Work History
Uber Driver
Uber
CT
02.2023 - Current
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Owner
New Great Wall Chinese Restaurant
North Haven, CT
10.2006 - 04.2021
- Developed business strategies to enhance customer engagement and retention.
- Managed daily operations to ensure smooth workflow and service quality.
- Coordinated marketing efforts through social media platforms to increase brand visibility.
Real Estate Agent
Prudential Real Estate
Bayside, NY
05.2005 - 12.2009
- Developed tailored marketing strategies to enhance property visibility and attract potential buyers.
- Assisted clients in navigating real estate transactions, ensuring compliance with local regulations and policies.
- Conducted market research to identify emerging trends, informing pricing strategies and client recommendations.
- Coordinated property showings and open houses, showcasing features that align with buyer preferences.
Education
North Haven High School
North HavenSkills
- Proficient in Mandarin, Fuzhounese, Cantonese, & English
- Restaurant operation management
- Staff management
- Inventory control and record keeping
- Sales presentation
- Objection Handling
- Negotiations
- Customer engagement
Timeline
Uber Driver
Uber
02.2023 - Current
Owner
New Great Wall Chinese Restaurant
10.2006 - 04.2021
Real Estate Agent
Prudential Real Estate
05.2005 - 12.2009
North Haven High School