Kenajia Bean
Ozark,AL
Summary
Versatile team member offering over 8 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. I also have experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Personal Shopper
Walmart
08.2023 - Current
- Enhanced client satisfaction by providing personalized shopping experiences based on individual styles and preferences.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
Walmart Contractor
TAB Retail Remodeling
01.2022 - 08.2023
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Reduced client complaints by implementing a more effective customer service strategy.
- Established long-term relationships with clients, resulting in increased repeat business.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Enhanced team productivity by providing ongoing training and support to junior staff members.
Ordinary Seaman
US Navy
07.2021 - 10.2021
- Improved safety on board by conducting regular maintenance and inspections of lifesaving equipment.
- Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
- Ensured vessel cleanliness and hygiene by participating in daily cleaning routines, including sweeping, mopping, and scrubbing decks.
- Maintained ship''s security by conducting regular rounds and reporting any suspicious activity or breaches to the officer on watch.
Customer Service Representative
SURGE
01.2021 - 07.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Psychology
Troy University
Troy, AL05.2022
High School Diploma -
Northview High School
Dothan, AL05.2018
Skills
- Attention to Detail
- Online Order Processing
- Advertising and marketing
- Purchase Recommendations
- Record Keeping
- Microsoft Powerpoint, Word, Microsoft Excel
- Adaptability
- Typing 30 WPM
- Leadership
- Flexible Schedule
Timeline
Personal Shopper
Walmart
08.2023 - Current
Walmart Contractor
TAB Retail Remodeling
01.2022 - 08.2023
Ordinary Seaman
US Navy
07.2021 - 10.2021
Customer Service Representative
SURGE
01.2021 - 07.2021
No Degree - Psychology
Troy University
High School Diploma -
Northview High School