Kenan Pojskic
Pullman
Summary
Results-driven head lifeguard with a commitment to safety and exceptional guest service. Led operations across multiple facilities, trained new lifeguards, and fostered a collaborative team environment. Successfully resolved conflicts and enhanced patron experiences through effective communication and proactive management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
The Pacific Clinic of Tri-Cities
Pasco
01.2021 - 07.2024
- Monitored pool areas to ensure the safety and well-being of all patrons during operational hours.
- Maintained cleanliness and organization in facility, ensuring adherence to safety standards for patron safety.
- Delivered friendly and effective customer service, addressing the needs and inquiries of members and guests.
- Resolved conflicts by professionally addressing patron concerns, fostering a positive atmosphere.
- Recorded attendance and executed daily operational tasks, supporting efficient facility management.
Head Lifeguard
The Pacific Clinic of Tri-Cities
Pasco
01.2022 - 06.2024
- Responded promptly to emergencies, providing first aid and ensuring a secure environment for all guests.
- Trained and mentored new lifeguards on safety protocols and customer service practices, fostering a knowledgeable and responsive team.
- Supervised daily operations across two aquatic facilities, ensuring safety and compliance with policies to protect guests and staff.
- Enforced facility rules and resolved guest inquiries and concerns professionally, enhancing the overall guest experience.
- Collaborated with team members to create a welcoming atmosphere and streamline facility operations, enhancing guest satisfaction.
Education
B.S. - Accounting
Washington State University
Pullman, WA06-2026
Skills
- Lifeguard CPR/AED Certified
- Water rescue techniques
- Lifeguard oversight
- Aquatic program planning
- Safety protocol adherence
- Emergency prioritization
- Emergency adaptability
- Visitor safety assistance
- Client engagement
- Customer relations
- Activity coordination
- Team leadership
- Team Collaboration
- Collaborative teamwork
- Conflict Resolution
- Dispute resolution
- Communication
- Customer Service
- Time Management
- Fast-Paced Work Environments
- Safety needs evaluation
- Microsoft Excel
- Leadership capabilities
Certification
Food worker card (Washington public health)
Affiliations
- Club President, Luxe magazine WSU, 2025-present
Timeline
Head Lifeguard
The Pacific Clinic of Tri-Cities
01.2022 - 06.2024
Lifeguard
The Pacific Clinic of Tri-Cities
01.2021 - 07.2024
B.S. - Accounting
Washington State University