Kenan Robertson
Concord,NC
Summary
-Commerical Construction Low Voltage Field Technician with successful experience in the IT network and communication field. Recognized consistently for performance excellence and contributions combined with Infrastructure Specialist skills in strategic planning and network solution development. Offering 7 years of industry success to contribute to a IT technician opportunity in which deployment support and company policy implementation will be highly valued.
Overview
9
9
years of professional experience
Work History
Lead Infrastructure Technician
Solution Start Technologies
12.2022 - Current
- Provided technical support to end users and troubleshot network issues.
- Conducted regular audits of the infrastructure components to identify any vulnerabilities.
- Resolved escalated service requests related to the infrastructure environment.
- Identified potential areas of improvement within the existing IT Infrastructure.
- Set up, optimized and managed network equipment.
- Coordinated with vendors to resolve technical issues or procure additional resources when needed.
- Liaised with team members to promote quality and timely project completion.
- Provided in-person and remote IT support for all company-wide locations.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Ensured compliance with established policies and procedures related to security.
- Collaborated with other teams to ensure successful integration of new applications into the IT Infrastructure.
- Implemented and provided technical support for voice services and equipment.
- Developed strategy to define project objectives and requirements.
- Planned, tested and supported high-availability infrastructures.
- Conferred with network users about solutions to existing system problems.
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Prepared for daily work assignments by requisitioning equipment and supplies from warehouse and stocking vehicle.
- Laid out cabling plans and ran through buildings to desired locations.
- Developed detailed documentation describing the layout of each cabling network after completion of an installation project.
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Installed cabling from transport and wiring closets to customer access outlet.
- Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions.
- Ran wires between components and to outside cable systems.
- Installed, set up and repaired devices and system components.
- Installed and repaired distribution racks and cables.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Tested connections to verify power supplies and communication link functionality.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Ensured that all installations met industry standards for safety and quality assurance.
- Tested repaired, newly installed or updated equipment to drive proper function and conformance to specifications.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Collaborated with technical team and shared information across organization to build positive relationships with clients and coworkers.
- Provided customers with dedicated service and support during field visits to drive maximum efficiency.
- Collaborated with cross-functional teams to plan and execute large-scale infrastructure projects successfully.
Low Voltage Technician
Foundation Cabling Corporation
04.2018 - 08.2022
- Ran cabling and installed data drops for new node installations.
- Worked with outside vendors for fiber installations and service.
- Troubleshot hardware and software to determine and rectify network problems.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed equipment for data communications networks including cabling, wireless routers and telephone systems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Increased customer satisfaction by resolving network connection issues.
- Answered and triaged requests for assistance in order to provide top-notch support.
- Sunbelt certificate of training for Mobile Elevating Work Platforms(MEWP), date of training: 02/06/2020
- MEWP's trained on: ANSI/CSA MEWP Operator Manually propelled 1a, Boom Lifts 3b, Scissor Lifts 3a.
- Experienced with Fluke Network Devices/Tools.
- Reviewed blueprints and project specifications ahead of time to fully understand all key details of job.
- Identified problematic components and wiring issues and applied troubleshooting techniques.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
Unload Associate
FedEx
10.2016 - 02.2017
- Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment
- Assisted other team members in navigating large loads.
- Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Lifted and slid packages weighing up to 0-60 pounds on conveyor belts to transport items.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Adhered to company safety protocols and complied with OSHA standards.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Package Handler
Amazon
05.2015 - 04.2016
- Labeled packages according to instructions provided on work orders.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Sorted items according to its destination.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Loaded, unloaded and sorted cargo as part of accurate and important shipments.
- Trained in different positions while maintained efficiency
Education
High School Diploma -
J.M Robinson Highschool
Concord,NC06.2013
Some College (No Degree) - Applied Science
Rowan-Cabarrus Community College
Salisbury, NCSkills
- Project coordination
- Written and verbal communication
- Systems repair
- Troubleshooting techniques
- Safety compliance
- Wire assembling
- Network equipment
- Problem resolution
- Process improvement
- Customer service
- Team building
- Cable management
- Hardware and Software Integration
- Performance Analysis
- Blueprint and Schematic Reading
- Functional Specifications Compliance
- Installation Oversight
- Equipment Functional Improvement
- Specialized Testing Equipment
- Components and Parts Replacement
- Manual Updating
- Material Revision and Deletion
- Electronics Units Assembly
- Equipment Operation
- Quality Control and Assurance
- IT Collaboration
- Deployment coordination
- IT Documentation
- Infrastructure Planning
- Technical Troubleshooting
- Asset Management
- Network integration
- VoIP Systems
Timeline
Lead Infrastructure Technician
Solution Start Technologies
12.2022 - Current
Low Voltage Technician
Foundation Cabling Corporation
04.2018 - 08.2022
Unload Associate
FedEx
10.2016 - 02.2017
Package Handler
Amazon
05.2015 - 04.2016
High School Diploma -
J.M Robinson Highschool
Some College (No Degree) - Applied Science
Rowan-Cabarrus Community College
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