RAYMOND E. KEENAN
Global Supply Chain Manager
Concord,NC
Summary
Dynamic supply chain professional with a proven track record in effectively resolving diverse technical challenges. Expertise in optimizing procurement processes and enhancing supplier relationships to drive operational efficiency. Recognized for strong leadership and strategic planning abilities within complex international environments, consistently delivering results that align with organizational goals. Committed to leveraging analytical skills and industry knowledge to foster innovation and continuous improvement in supply chain operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Global Supply Chain Manager
Cornerstone Relocation
09.2022 - Current
- Leads global vendor management of 70+ suppliers across temporary housing, language, cultural training, and Destination Service Providers (DSP).
- Resolves escalations, ensuring positive customer experiences, and protecting client relationships.
- Develops a supply chain strategy, implements Key Performance Indicators (KPIs), and oversees the performance of regional colleagues in APAC and EMEA.
- Manages RFP processes, negotiate contracts, and onboard new suppliers.
- Improves global supply chain efficiency by implementing data-driven strategies and streamlining processes.
- Fosters clear communication between departments involved in the end-to-end supply chain process, creating a more collaborative working environment.
Client Relations Manager
Cornerstone Relocation
03.2021 - 09.2022
- Oversaw a diverse portfolio of clients, ensuring that each account received personalized attention and care tailored to their unique needs and expectations.
- Negotiated contract renewals with existing clients while identifying opportunities for upselling additional services or products.
- Enhanced client satisfaction by consistently addressing and resolving concerns in a timely manner.
Senior Relocation Consultant
Cornerstone Relocation
09.2013 - 09.2022
- Facilitated smooth international relocations by managing visa applications, household goods moves, and destination assistance services.
- Delivered exceptional customer service through proactive communication and timely resolution of issues or concerns raised by clients or transferees.
- Increased efficiency in the relocation process by streamlining administrative tasks such as invoice processing and documentation management.
Technical Senior Client Services Consultant
Cartus
Danbury, CT
09.2007 - 09.2013
- Managed domestic and international assignments, including VIP and government relocations.
- Coordinated with accounting, moving, and real estate teams to resolve complex relocation issues.
- Recommended policy and process enhancements to improve the client experience.
- Championed the ongoing professional development of junior team members by offering guidance, mentorship, and opportunities for growth within the organization.
Television Editor
Follow Productions
Millbury, NY
02.2004 - 08.2007
- Edited nationally broadcast Emmy Award-winning television programs, ensuring high production quality, and meeting tight deadlines.
- Served as the night shift manager, overseeing production team efficiency and quality control.
Education
B.A. - Communications, Sociology Minor, Certificate in Film
University of Massachusetts, Amherst
Amherst01.1999
Skills
- International supply chain management and efficiency
- Vendor & Client Relationship Management
- Contract Negotiation
- Relocation Program Management
- RFP Development & Evaluation
- KPI Tracking & Reporting
- Financial efficiency
- Collaborative teamwork
Accomplishments
- Consistently exceeded company service evaluation metrics and reporting goals.
- Selected for multiple corporate efficiency initiatives and improvement projects.
- Presented as subject matter expert for relocation and supply chain topics at internal and external events.
Certification
Global Mobility Specialist, Talent Management (GMS-T®) certifications from WERC
Timeline
Global Supply Chain Manager
Cornerstone Relocation
09.2022 - Current
Global Mobility Specialist, Talent Management (GMS-T®) certifications from WERC
09-2021
Client Relations Manager
Cornerstone Relocation
03.2021 - 09.2022
Senior Relocation Consultant
Cornerstone Relocation
09.2013 - 09.2022
Technical Senior Client Services Consultant
Cartus
09.2007 - 09.2013
Television Editor
Follow Productions
02.2004 - 08.2007
B.A. - Communications, Sociology Minor, Certificate in Film
University of Massachusetts, Amherst
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