Hi, I’m
Kenane Hill
Keshena,WI
Summary
Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
years of professional experience
Work History
Wolf River Development CompanyKeshena, WI
Portfolio Support Agent
09.2022 - 02.2026
Job overview
- Enhanced customer satisfaction by effectively addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster response times.
- Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
- Provided feedback on product usability from customers'' perspective, leading to continuous improvement efforts by development teams.
Forward Service Corporation
Volunteer Receptionist at Job Center
04.2022 - 09.2022
Job overview
- Cheerfully greet walk-in customers and explain Job Center services and equipment
- Prepare folders and information for Job Center record-keeping
- Call community organizations to get updated contact information and resource materials
- Shred sensitive documents with a high degree of confidentiality
- Communicate effectively between customers, staff, and partnership agencies
North Star Casino
Food Server/Cashier
03.2019 - 03.2022
Job overview
- Provided excellent customer service to all guests, staff, and VIPs
- Did detailed cleaning, side work, and all other Casino readiness work
- Accurately handled all customer sales, billings, and orders
Menominee Casino Resort
Beverage Server/Bartender
10.2017 - 03.2019
Job overview
- Trusted to work with large amounts of expensive beverages and supplies
- Stocked coolers, supplies, and kept a variety of areas clean and welcoming to guests
North Star Casino
Hostess/Cashier
03.2013 - 09.2016
Job overview
- Cheerfully greeted large volumes of guests and efficiently seated them for excellent customer service; answered guest questions; promoted specials and services
- Handled cash and completed other sales transactions swiftly and accurately
- Thanked guests for their business and invited them back for more outstanding service
Education
Menominee Indian High SchoolKeshena, WI
High School Diploma
05.2011
College of Menominee NationKeshena, WI
Associate of Science from Business Administration
05.2025
University Overview
- Elected to Keshena Rep for College of Menominee Nation Student Government in 2023/2024
- Dean's List Spring, 2025
- American Indian College Fund Scholarship Recipient
College of Menominee NationKeshena, WI
Bachelor of Science from Business Administration
12.2026
Skills
- Learn new concepts and technology quickly
- Quickly establish excellent customer rapport
- Can handle fast-pace environments
- Work well under pressure and tight deadlines
- Trusted to handle valuable processes and items
- Time Management
- Live Chat Support
- Complaint Handling
Special Training
Forward Service Corporation Office Professional Certification, May-June 2022, 120, Forward Service Corporation
Timeline
Portfolio Support Agent
Wolf River Development Company
09.2022 - 02.2026
Volunteer Receptionist at Job Center
Forward Service Corporation
04.2022 - 09.2022
Food Server/Cashier
North Star Casino
03.2019 - 03.2022
Beverage Server/Bartender
Menominee Casino Resort
10.2017 - 03.2019
Hostess/Cashier
North Star Casino
03.2013 - 09.2016
Menominee Indian High School
High School Diploma
College of Menominee Nation
Associate of Science from Business Administration
College of Menominee Nation
Bachelor of Science from Business Administration