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Senior Operations Team Leader with over 3 years of experience overseeing 150+ staff and consistently achieving organizational goals. Demonstrated expertise in maintaining key performance indicators, enhancing team productivity, and effectively addressing customer issues. Proficient in data reporting and analysis to identify improvement opportunities and drive performance enhancements. Established history of increasing operational efficiency and ensuring compliance with standards.

Customer Success & Call Center Manager with expertise in training, coaching, and leading teams to exceed service KPIs. Experienced in handling complex customer issues across finance, healthcare, insurance, and retail while building long-term client trust. Skilled in process improvement, performance management, and turning customer feedback into actionable business insights.

Analytical, customer-focused IT professional with twelve years of experience working with staff members and end users. Delivers technical expertise in client technologies including desktop and laptop hardware, VOIP, operating systems, and applications. Provides end-user support for PC hardware, software, peripherals, printing, and network issues. Effectively troubleshoots technical issues to ensure an exceptional customer and end-user experience. Articulate communicator who effectively interfaces with both technical and non-technical audiences. Keen ability to manage competing tasks, while performing with a sense of urgency for rapid issue resolution.

Customer Experience Professional with 6+ years of experience supporting customers across chat, email, and phone channels in fast-paced, remote environments. Proven ability to resolve complex billing, technical, and account issues while maintaining high customer satisfaction, compliance, and empathy.

Kenchella Harris

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Teacher

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Boat Claims & Towing Rep

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Quality Control Supervisor