JEFF BENJAMIN
Margate,,Florida
Summary
Customer Experience Professional with 6+ years of experience supporting customers across chat, email, and phone channels in fast-paced, remote environments. Proven ability to resolve complex billing, technical, and account issues while maintaining high customer satisfaction, compliance, and empathy.
Overview
7
7
years of professional experience
Work History
ADMISSIONS REPRESENTATIVE
Ultimate Medical Academy
Remote
05.2025 - Current
- Built relationships with prospective students to increase engagement and drive enrollment conversions.
- Exceeded enrollment targets by 30% through strategic outreach and clear guidance on program offerings, tuition, and admissions requirements.
- Coordinated with financial aid and academic departments to ensure seamless enrollment while maintaining accurate records and FERPA compliance.
CUSTOMER EXPERIENCE ASSOCIATE
Rent The Runway
Remote
04.2024 - 05.2025
- Delivered prompt and empathetic service through chat/email channels for fashion rentals.
- Resolved escalated issues related to account access, delivery delays, and returns.
- Managed 50-70 customer interactions per shift while maintaining 95%+ quality assurance scores.
ONLINE CHAT REP / SALES AGENT/ BILLING & TECH REP
Conduent
Remote
06.2021 - 04.2024
- Delivered multi-channel support as an Online Chat Rep, Sales Agent, and Billing & Tech Representative.
- Managed billing resolution, technical troubleshooting, and revenue-generating sales interactions.
- Maintained 98% compliance score in regulated billing environment.
BANKING SPECIALIST (CONTRACT)
TTEC
Remote
10.2022 - 07.2023
- Investigated billing errors and processed customer refunds, adjustments, and credits.
- Surpassed company targets, achieving top tier scores in call quality, compliance, and customer satisfaction.
- Handled sensitive financial data with discretion and professionalism.
CUSTOMER SERVICE REP / TECHNICAL ADVISOR/ BILLING REP
Verizon
Remote
07.2019 - 05.2021
- Built relationships with prospective students to increase engagement and drive enrollment conversions.
- Exceeded enrollment targets by 30% through strategic outreach and clear guidance on program offerings, tuition, and admissions requirements.
- Coordinated with financial aid and academic departments to ensure seamless enrollment while maintaining accurate records and FERPA compliance.
Education
ASSOCIATE DEGREE - GENERAL STUDIES
Palm Beach State College
West Palm Beach06.2022
Skills
- Customer Communication
- Multi-Tasking
- Billing & Payment Resolution
- Documentation & Call Logs
- Troubleshooting & Technical Support
- Escalation Management
- Conflict Resolution
- Remote Team Collaboration
- CRM & Ticketing Systems (Zendesk, Salesforce, Gladly, and Kustomer)
- Data Entry Accuracy
- Contact Center Platforms (Five9, Genesys, and Amazon Connect)
Multi-Tasking
Billing & Payment Resolution
Documentation & Call Logs
Troubleshooting & Technical Support
Escalation Management
Conflict Resolution
Remote Team Collaboration
CRM & Ticketing Systems (Zendesk, Salesforce, Gladly, and Kustomer)
Data Entry Accuracy
Contact Center Platforms (Five9, Genesys, and Amazon Connect)
Timeline
ADMISSIONS REPRESENTATIVE
Ultimate Medical Academy
05.2025 - Current
CUSTOMER EXPERIENCE ASSOCIATE
Rent The Runway
04.2024 - 05.2025
BANKING SPECIALIST (CONTRACT)
TTEC
10.2022 - 07.2023
ONLINE CHAT REP / SALES AGENT/ BILLING & TECH REP
Conduent
06.2021 - 04.2024
CUSTOMER SERVICE REP / TECHNICAL ADVISOR/ BILLING REP
Verizon
07.2019 - 05.2021
ASSOCIATE DEGREE - GENERAL STUDIES
Palm Beach State College