Tracy Stone
Portland,ME
Summary
Dynamic Admissions Representative at Maine Behavioral Health with exceptional customer service and problem-solving skills. Proven ability to engage effectively with diverse clients and enhance team productivity. Adept at managing confidential data and ensuring accuracy in all communications, fostering a reliable and professional environment. Committed to delivering outstanding patient assistance and support.
Overview
6
6
years of professional experience
Work History
Admissions Representative
Maine Behavioral Health
Portland, Maine
08.2022 - Current
- Completed day-to-day duties accurately and efficiently
- Maintained updated knowledge through continuing education and advanced training.
- Worked effectively in team environments to make the workplace more productive.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Associate I
Maine Health Patient Financial Services
Scarborough, Maine
02.2019 - 04.2022
- Answer incoming calls from patients, insurance companies, and other healthcare providers.
- Process payments accurately using online modules and payment devices.
- Research and resolve billing issues using digital tools and established workflows.
- Assist with patient correspondence and voicemails.
- Performed additional duties as assigned by management team.
Education
High School Diploma -
South Portland High School
South Portland, ME06-1989
Skills
- Customer service
- Data entry
- Communication skills
- Problem solving
- Attention to detail
- Inbound and outbound calls
- Scheduling participants
- Patient assistance
- Excellent interpersonal skills
- Customer engagement
- Confidential data protection
- Hospitality and accommodation
- Verbal communication
- Written communication
- Reliability
- Professionalism
- Computer proficiency
- Organizational skills
- Multitasking capacity
- Teamwork and collaboration
Timeline
Admissions Representative
Maine Behavioral Health
08.2022 - Current
Customer Service Associate I
Maine Health Patient Financial Services
02.2019 - 04.2022
High School Diploma -
South Portland High School
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