Latisha Charles
Jacksonville
Summary
Seeking a role as a customer service representative for a company, which will benefit from a positive attitude, high energy, and a genuine desire to assist others.
Seasoned Customer Service Dispatcher with background in high-pressure environments. Managed coordination of services and efficient routing, demonstrating strong problem-solving skills. Showcased top-notch communication abilities while resolving customer inquiries, contributing to improved customer satisfaction. Proven track record in multi-tasking and prioritizing tasks effectively under fast-paced conditions.
Overview
7
7
years of professional experience
Work History
Admissions Representative
UMA Education, INC.
Tampa
10.2022 - Current
- Guided prospective students through admissions processes and program selections.
- Assisted applicants in completing required documentation and application forms.
- Communicated program details and admission requirements to interested candidates.
- Collaborated with academic advisors to address student inquiries effectively.
- Maintained accurate records of applicant interactions and admissions data.
- Provided support during enrollment events and recruitment activities.
- Managed incoming inquiries from prospective students via phone calls, emails, text messages or social media platforms.
- Converted leads to enrollments at rate.
- Provided detailed information about financial aid options available at the university for admitted students.
- Ensured compliance with federal regulations pertaining to student records retention.
- Responded promptly to all requests from current or potential students regarding admissions policies or procedures.
Customer Service Dispatcher
Hinduja Global Solutions
Jacksonville
02.2019 - 07.2022
- Resolve customer issues and concerns professionally/ Providing a positive customer experience in a fast-paced environment
- Help expedite the car return process so customers can get to their destination quickly and easily
- Basic computer skills to enter information into our database.
- Managed customer inquiries through phone, email, and chat channels.
- Coordinated communication between customers and support teams promptly.
- Resolved customer complaints by providing timely solutions and follow-ups.
- Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
- Understand the damage loss report reporting procedure.
Customer Service Representative I
Fanatics, Inc
Jacksonville
09.2018 - 01.2019
- Coordinating with other teams to ensure goals are met.
- Developing and maintaining accurate files
- Customer focused and willing to make the effort to ensure they have a satisfactory experience.
- Reviews, prioritizes, and organizes all operational activities during shift.
- Maintains department standards for productivity, reliability, and accuracy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
William M. Raines
Jacksonville, FLSkills
- Customer service
- Receptionist
- Retail sales
- Data Entry
- Excel
- Call Center
- Personal Development Skills
- Organizational Skills
- Superior Communication Skills
- Time management
- Writing skills
- Customer Service Skills
- Research/Investigation Skills
- Problem Solving Skills
- Computer Skills
- Microsoft Word
- Outlook
- Office
- Power Point
- Payment processing
- 10-key
- Conflict resolution
- Scheduling coordination
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Admissions Representative
UMA Education, INC.
10.2022 - Current
Customer Service Dispatcher
Hinduja Global Solutions
02.2019 - 07.2022
Customer Service Representative I
Fanatics, Inc
09.2018 - 01.2019
High School Diploma -
William M. Raines