Kenci Pineda Velasquez
Westbury,NY
Summary
Accomplished sales leader with strengths in client relationship management and problem resolution. Experience includes mentoring junior staff and delivering data-driven performance reports. Focused on achieving high customer satisfaction and operational excellence.
Overview
5
5
years of professional experience
Work History
manager
Claire's Stores
Levittown, New York
04.2023 - Current
- Led sales team to achieve targets and improve overall performance.
- Established strong relationships with key clients to drive customer loyalty and retention.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Conducted inventory checks to ensure product availability on sales floor.
- Maintained organized displays to promote featured products effectively.
Assistant Manager
Auntie Anne's Pretzels
Hicksville, New York
08.2020 - 10.2024
- Ensured compliance with food safety regulations and standards.
- Maintained accurate records of safety audits and inspections.
- Trained staff on proper hygiene, sanitation, and food handling protocols.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled cash transactions and processed customer payments efficiently.
Education
High School Diploma -
Dundalk High School
Baltimore, MD06-2019
Skills
Sales strategy
- Market analysis
- Client relationship management
- Performance reporting
- Inventory management
- Cash handling
- Training and mentoring
- Time management
- Bilingual English and Spanish
- Friendly, positive attitude
- Customer service
- Supervision and leadership
- Problem-solving
Timeline
manager
Claire's Stores
04.2023 - Current
Assistant Manager
Auntie Anne's Pretzels
08.2020 - 10.2024
High School Diploma -
Dundalk High School
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