Dedicated employee since 15 years old known for punctuality. Pursuing employment options where good customer service and positive attitude will make a difference. I love new challenges and work well under pressure.
Overview
11
11
years of professional experience
Work History
Health Risk Assessor
Carenet Healthcare
08.2024 - Current
Currently I conduct assessments and interviews for patients with Medicaid to determine eligibility for services.
Served as a lead role model and mentor for incoming flight attendants, providing guidance and support throughout their entry into the aviation industry.
Flight Attendant (Inflight Crewmember)
Jetblue Airways
10.2019 - 04.2023
Completed a 5 week comprehensive training before going into the aviation field and also adapted to unpredictable situations, serving as an emergency responder and providing emotional support while traveling at high altitudes.
Amazon Delivery
Amazon warehouse
05.2019 - 10.2019
At Amazon, I ensured prompt and accurate delivery of orders, prioritizing customer satisfaction. This position also provided learning independence while on the job.
Pharmacy Technician
Chewy Pharmacy
10.2018 - 04.2019
As a certified pharmacy technician at chewy.com, I efficiently processed orders for both customers and their pets. Demonstrated an unwaveringly positive attitude toward customer interactions, even when unseen. Excelled in providing exceptional customer service as an integral member of the data entry team overseeing order completion and dispatch.
Customer Intake Specialist
Rx Crossroads
10.2017 - 07.2018
Efficiently handled incoming calls and computer tasks to resolve any issues related to customers' medication requirements, collaborating with physicians and insurance providers for Xiidra eyedrops.
Call Center Representative
Teleperformace
12.2016 - 10.2017
Calmed down members and resolved issues in a timely manner while employed at Teleperformance. Demonstrated expertise in de-escalation techniques and maintained a professional tone. Specialized in credit/debit card fraud department, effectively handling irate USAA members' concerns while mitigating fraud risks and reassuring the safety of their information.
Cashier/Greeter
Kroger
08.2014 - 12.2015
Demonstrated dedication as a cashier/greeter at Kroger, consistently ensuring customer satisfaction during checkouts.
Cashier/Greeter and Drive-thru associate
Wendys
08.2013 - 08.2014
Gaining invaluable experience in customer service at a young age, this job taught me important lessons and skills on how to handle customers.