Kendal Manuel
Pana,IL
Summary
Proven team player and exceptional communicator, excelled in fast-paced environments at A Mother's Touch and Spring Garden, enhancing guest satisfaction and maintaining high sanitation standards. Skilled in chemical handling and customer service, consistently delivered efficient service and upheld quality assurance, contributing to a positive and clean atmosphere for all guests.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Housekeeper
A Mothers Touch
03.2020 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
Waitress
Spring Garden
06.2010 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Science - Kinesiology
Lake Land College
Mattoon, IL05.2015
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Physically strong
- Complex Problem-Solving
- Chemical Handling
- Exceptional communicator
- Childcare support
- Quality Assurance
Certification
CPR Certified - June 15th 2024- June 15th 2027
Stop the Bleed Certified- Lifetime
AED Certified-Lifetime
ASEP Certified- 50 years
Timeline
Housekeeper
A Mothers Touch
03.2020 - Current
Waitress
Spring Garden
06.2010 - Current
Associate of Science - Kinesiology
Lake Land College
CPR Certified - June 15th 2024- June 15th 2027
Stop the Bleed Certified- Lifetime
AED Certified-Lifetime
ASEP Certified- 50 years
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