Kendal Roberts
Portland,OR
Summary
Proven track record in debt collections, emphasizing negotiation and regulatory compliance. Skilled in problem-solving and communication, driving significant results in collections through effective payment plans and skip tracing techniques.
Overview
23
23
years of professional experience
Work History
Debt collections
Diversified Consultants Inc.
01.2012 - Current
- Ensured compliance with all federal and state regulations related to debt collections.
- Analyzed and reviewed debts to determine cost effectiveness of pursuing further collection activities.
- Negotiated payment plans with delinquent borrowers to reduce losses associated with bad debt write-offs.
- Utilized skip tracing techniques to locate missing debtors when necessary.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
Technical Representative
TRM/Solvport
01.2007 - 01.2011
- Provided technical support for software and hardware issues in customer environments.
- Assisted clients with troubleshooting and resolving product-related problems effectively.
- Documented customer interactions and technical issues in the company's CRM system.
- Trained new representatives on product specifications and troubleshooting techniques.
Technical Representative
Stream International
01.2003 - 01.2011
- Documented customer interactions and technical issues in the company's CRM system.
- Trained new representatives on product specifications and troubleshooting techniques.
- Provided technical support to customers over the phone and via email.
Education
Portland Community College -
Portland Community College
Portland, OR01.2002
Skills
- Top collector 2014-2015
- Debt negotiation
- Skip tracing
- Payment plans
- Compliance regulation
- Customer support
- Technical documentation
- CRM management
- Software troubleshooting
- Effective communication
- Attention to detail
Skills Awards
- Collector of the Year, 2014, 2015, DCI
- Vast sales experience
- People person and team player of the year
Timeline
Debt collections
Diversified Consultants Inc.
01.2012 - Current
Technical Representative
TRM/Solvport
01.2007 - 01.2011
Technical Representative
Stream International
01.2003 - 01.2011
Portland Community College -
Portland Community College
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