KENDAL B. WILLIAMS

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.

• Answered patient assistance calls, assessed needs and offered qualified support.
• Collected and transported specimens to prepare for lab testing.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
• Organized and replenished unit supplies to maintain team readiness for expected demands.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
• Used wheelchairs, stretchers and movable beds to move patients between hospital locations.

• Managed incoming calls and directed to appropriate department.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained rapport with physicians, nurse,s and other healthcare personnel.
• Maintained current and accurate medical records for patients.
• Provided information for patient admissions and discharges to foster timely processing.
• Supported office staff and operational requirements with administrative tasks.
• Enhanced office productivity by handling high volume of callers per day.
• Transcribed doctors' medication orders, lab test requests and care plans.
• Processed lab paperwork and requests according to physicians' orders.
• Facilitated lab orders and medication administration.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.

• Maintained payroll information by calculating, collecting and entering data.
• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Researched and resolved time discrepancies.
• Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Checked accrued hours against listed hours for leave time.

• Visited home environments to help clients develop comprehensive life, technical and job skills.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Planned, promoted and managed parent workshops on assisting children in attaining academic success.
• Developed rapport to create safe and trusting environment for care.
• Organized activities for birth parents and in-home support counselors.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Interviewed individuals and families to assess needs and provide informational resources.
• Completed home welfare checks to align with state and program guidelines.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.

Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.