KENDALL Fletcher
Colorado Springs,CO
Summary
Experience in healthcare and customer service since 2015. Perform direct patient care as well as administrative work. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations, while sustaining patient happiness. Excellent at prioritizing patient's values, background and needs to develop individualized care.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Colorado Dermatology Institute
08.2022 - 01.2023
- Managed up to 20 patients per day, directed to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room, prepping patient for excisions and MOHS procedures and sterilizing instruments.
- Documented procedures, treatments, health history and follow up visits.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Prepared lab specimens for diagnostic evaluation.
Certified Nursing Assistant
Nursing And Therapy Services Of Colorado Inc.
08.2015 - 08.2021
- In home health care for children with special needs
- Cared for average of 3 patients per week.
- Obtained client medical history, delivered personalized patient care based on care plan.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with all activities and created relationships to support emotional needs for each individual.
- Offered immediate coverage in situations of low staffing.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Patient Access Registrar
UCHealth
03.2018 - 10.2019
- Checked in and registered upwards of 200 patients per day.
- Used EPIC systems to check-in patients and collect information, worked with medical staff to ensure correct patient demographics and verified insurance.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Served as a liaison between patients, physicians, and insurance companies to resolve any issues or concerns promptly.
- Listened to patients needs and issues to establish personalized care, creating optimum patient happiness.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
Education
Associates Degree in Nursing - Nursing
Pikes Peak State College
Colorado Springs12.2024
Associate of General Studies -
Pikes Peak State College
Colorado Springs, CO05.2022
Certified Nursing Assistant -
Nursing And Therapy Services of Colorado
Colorado Springs, CO08.2015
High School Diploma -
Pine Creek High School
Colorado Springs, CO05.2016
Skills
- Outstanding Customer Service
- Patient-focused Care
- Procedure Assistance
- Efficient in EPIC systems
- Supporting Clinical Staff
- Leading with Positive Attitude
- Vital Sign Monitoring
- Compassionate Caregiver
- Anatomy and Physiology Knowledge
Timeline
Medical Assistant
Colorado Dermatology Institute
08.2022 - 01.2023
Patient Access Registrar
UCHealth
03.2018 - 10.2019
Certified Nursing Assistant
Nursing And Therapy Services Of Colorado Inc.
08.2015 - 08.2021
Associates Degree in Nursing - Nursing
Pikes Peak State College
Associate of General Studies -
Pikes Peak State College
Certified Nursing Assistant -
Nursing And Therapy Services of Colorado
High School Diploma -
Pine Creek High School
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