Kendall Berry

• Increased brand awareness by developing and implementing targeted social media campaigns.
• Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
• Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.

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• Increased customer engagement through social media.
• Met multiple deadlines using strong task prioritization skills.

• Managed a high volume of phone calls and emails, responding promptly and effectively to inquiries and concerns, resulting in a reduction of response time by 50%
• Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Maintained accurate records of reservations, guest information, and payment transactions, ensuring the smooth operation of the front desk and overall operations
• Collaborated with other departments, such as housekeeping, training and maintenance, to ensure seamless communication and timely resolution of issues, resulting in increased efficiency and productivity.
• Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.

• Reduced theft by 30% through the implementation of a new surveillance system and regular employee training on theft prevention techniques
• Conducted thorough investigations into reported incidents of theft, resulting in the recovery of over $50,000 worth of stolen merchandise
• Greet and be socially available for customers whenever it was needed.