Kendall Best
Severance,CO
Summary
Professional Hearing Officer with a proven track record of productivity and efficiency in task completion. Proficient in conducting legal research, evidentiary analysis, evidence, legal writing, case management, and dispute resolution, ensuring thoroughness in all aspects of the hearing process. Experienced in interpreting and applying laws and regulations to resolve disputes and make informed decisions. Skilled at assisting employees with learning tasks, improving performance, and maximizing productivity. Excels at communication, critical thinking, and decision-making, leveraging these skills to ensure accurate outcomes.
Overview
11
11
years of professional experience
Work History
County Hearing Officer
Larimer County Human Services
Fort Collins, CO
09.2022 - Current
- Acted as County Representative for dispute matters held with the Office of Administrative Courts.
- Prepared hearing notices, evidentiary packets, and other documents related to the proceedings.
- Provided legal testimony to Administrative Law Judges in a professional legal setting.
- Conducted confrences, interviews, and investigations to gather facts and evidence.
- Analyzed data to make decisions on complex cases.
- Developed recommendations based on findings of fact in each case heard.
- Maintained accurate records of all proceedings and decisions made.
- Researched applicable laws and regulations to ensure compliance with established standards.
- Communicated effectively with all parties involved in a dispute resolution process.
Senior Income Maintenance Technician
Larimer County Human Services
Fort Collins, CO
06.2021 - 09.2024
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Explained program rules, regulations, policies and procedures to clients and staff.
- Responded to inquiries from clients regarding their eligibility status or benefit amounts.
- Participated in training sessions on new regulations or procedures related to public assistance programs.
- Processed requests for emergency financial assistance due to unexpected hardships.
- Maintained positive working relationship with fellow staff and management.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
Training Specialist I/II
Larimer County Human Services
Fort Collins, CO
10.2015 - 06.2021
- Facilitated classroom instruction for groups up to 30 students.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Provided technical support during online training events using web conferencing tools.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Developed training materials, manuals, procedures and visual aids to effectively achieve organizational goals.
- Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position and make recommendations for necessary modifications.
- Identified and communicated to management regarding areas needing additional training.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Managed multiple projects simultaneously while adhering to tight deadlines.
Income Maintenance Technician I/II
Larimer County Human Services
Fort Collins, CO
04.2013 - 10.2015
- Reviewed and processed applications for eligibility of public assistance programs. Researched and analyzed client data to ensure accuracy of program benefits.
- Aided clients in identifying and removing barriers to financial self-sufficiency.
- Identified discrepancies between reported income levels and actual earnings.
- Conducted face-to-face interviews with clients to assess their financial needs.
- Maintained accurate case records and updated information in the database.
- Explained program rules, regulations, policies and procedures to clients.
- Responded to inquiries from clients regarding their eligibility status or benefit amounts.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Education
Medical Coding And Billing -
IBMC College - Fort Collins
Fort Collins, CO10-2014
High School Diploma -
Summit High School
Frisco, CO05-2006
Associate of Applied Science -
Colorado Mountain College
Skills
- Policy Interpretation
- Research abilities
- Legal knowledge
- Dispute Mediation
- Legal writing
- Legal Research
- Training Program Development
- Learning Management Systems
- Performance Assessment
- Employee Development
- Customer service experience
- Verbal and written communication
- Compliance standards
- Schedule Management
- Eligibility Determination
- Maintains confidentiality
References
References available upon request.
Timeline
County Hearing Officer
Larimer County Human Services
09.2022 - Current
Senior Income Maintenance Technician
Larimer County Human Services
06.2021 - 09.2024
Training Specialist I/II
Larimer County Human Services
10.2015 - 06.2021
Income Maintenance Technician I/II
Larimer County Human Services
04.2013 - 10.2015
Medical Coding And Billing -
IBMC College - Fort Collins
High School Diploma -
Summit High School
Associate of Applied Science -
Colorado Mountain College
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