Tessalyn Marquez
Fort Collins,CO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Adminsitrative Specialist II
Larimer County Department of Human Services: Benefits & Community Support Division
04.2023 - Current
- Performs customer service duties; provides general information and responds to specific customer questions; conducts necessary research and routes inquiries appropriately for more complex matters and interpretation issues; takes written messages
- Establishes, maintains, and adjusts appointments, activity calendars, and work schedules for work groups and individuals
- Receives departmental documentation for scanning production
- Enters cases into records management system and generates documentation as necessary
- Understands general office practices and procedures
- Communicates clearly and concisely, both verbally and in writing
- Reads and comprehends department and County rules, regulations, policies, and standard operating procedures
- Establishes and maintains effective working relationships with other County employees, representatives of other agencies and organizations, and members of the community
- Is regular, predictable in attendance
- Operates standard office equipment including fax machines, copiers, and computers
- Performs duties independently without close supervision
- Provides professional customer service to clients and public
- Maintains sensitive and confidential information
- Follows written and verbal instructions
- Organizes material and presents information clearly and concisely in verbal and written form
- Supervisor: Milissa Carlson, Administrative Coordinator (970) 619-4496
Social Caseworker II
Larimer County Department of Human Services: Child, Youth, & Family
05.2019 - 04.2023
- Performed extensive case documentation in the state database meeting mandated requirements and prepared court reports
- Assessed allegations of child abuse/neglect and monitored the risk/safety of children/youth
- This involved having difficult, truthful, and extensive conversations with family, their supports, and community professionals
- Collaborated with law enforcement, schools, medical personnel, mental health agencies, and other service providers
- Facilitated treatment planning with families and their supports to address the safety/risk concerns for children
- Advocated for families and children, testified in court, and de-escalated potentially volatile situations
- Required daily travel within the community and to family homes for home visits
- This was within and outside of Larimer County
- Worked in the field, office, remotely and testified in court
- Participated in individual and group supervision
- Managed casework for families dealing with substance abuse, mental health, domestic violence, multi-generational poverty, child abuse/neglect and sexual abuse
- Supervisor: Denise LaJeunese, Social Caswork Manager (970) 498-6502
Clinical Liaison/Crisis Clinician/Case Manager
Little Colorado Behavioral Health Centers
04.2017 - 03.2019
- Completed service and crisis plans
- Completed appropriate referrals for treatment services
- Performed clinical treatment of substance abuse and general mental health consumers
- Completed clinical summaries, consulted with community agencies & families to maintain coordination in the treatment process
- Completed assessments of consumers' need for support in education, social development, functioning & daily living
- Supervisor: Victoria Hoyt, Deputy Clinical Director (785) 342 - 2105
Site Coordinator
Arizona Counseling and Treatment Services, LLC
05.2016 - 03.2017
- Supervised, evaluated, disciplined, & directed the activities of direct staff
- Made independently appropriate, sound, critical decisions under extreme stress & in emergency situations
- Prepared professional reports
- Maintained knowledge of mental health agency rules, regulations & standards, and performed administrative work
- Supervisor: Tanisha Castilaw, Site Manager (928) 792 - 4242
Dedicated Recovery Coach
Arizona Counseling and Treatment Services, LLC
09.2014 - 05.2016
- Completed service & crisis plans
- Completed appropriate referrals for treatment services
- Performed clinical treatment of substance abuse & general mental health consumers
- Completed clinical summaries, consulted with community agencies & families to maintain coordination in the treatment process
- Supervisor: David Alford, Site Manager (no longer with company)
Education
Master of Arts in Sociology -
Arizona State University
Tempe, AZ12.2018
Bachelor of Science in Sociology -
Arizona State University
Tempe, AZ12.2013
Skills
- Data Management
- Emergency Response
- Root Cause Analysis
- Quality Assurance
Timeline
Adminsitrative Specialist II
Larimer County Department of Human Services: Benefits & Community Support Division
04.2023 - Current
Social Caseworker II
Larimer County Department of Human Services: Child, Youth, & Family
05.2019 - 04.2023
Clinical Liaison/Crisis Clinician/Case Manager
Little Colorado Behavioral Health Centers
04.2017 - 03.2019
Site Coordinator
Arizona Counseling and Treatment Services, LLC
05.2016 - 03.2017
Dedicated Recovery Coach
Arizona Counseling and Treatment Services, LLC
09.2014 - 05.2016
Master of Arts in Sociology -
Arizona State University
Bachelor of Science in Sociology -
Arizona State University
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