Christina Kallens
Owings Mills,MD
Summary
Proactive administrative professional with over 10 years of experience in office management and customer relations. Known for strong problem-solving skills and meticulous attention to detail, driving improvements in workflow and enhancing team collaboration.
Overview
35
35
years of professional experience
Work History
Adminsitrative Assistant
Maryland Solar Solutions, Inc.
05.2022 - 03.2025
- Coordinated scheduling and logistics for installation projects, optimizing team efficiency.
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Developed and maintained filing systems, improving document retrieval processes.
- Assisted in preparing reports and presentations for internal meetings, ensuring accuracy.
- Implemented office procedures that streamlined operations and reduced turnaround times.
- Conducted inventory management for office supplies, ensuring availability and cost-effectiveness.
- Supported project managers with administrative tasks, contributing to successful project execution.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Administrative Assistant
Baltimore Country Public Schools
07.1990 - 04.2022
- Coordinated communication between departments to enhance operational efficiency.
- Managed scheduling and logistics for school events and meetings.
- Developed and maintained filing systems for confidential student records.
- Streamlined administrative processes to improve workflow effectiveness.
- Assisted in budget preparation and resource allocation for programs.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Education
High School Diploma -
Franklin High School
Reisterstown, MD06-1984
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Customer and client relations
- Computer proficiency
- Filing
- Customer relations
- Clerical support
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Recordkeeping
- Data organization
- Deadline oriented
- Records management
- Professional and mature
- Calendar management
- Filing and data archiving
- Invoice processing
- Documentation and reporting
- Meticulous attention to detail
- Document management
- Data management
- Spreadsheets
- Data collection
- Prioritization
- Multi-line phone systems
- Records administration
- Tech-Savvy
- Confidential document control
- Records management systems
- Business administration
- Bookkeeping
- Purchase orders organization
- Account reconciliation
- Payroll and budgeting
- Accounting support
Languages
English
Professional Working
Timeline
Adminsitrative Assistant
Maryland Solar Solutions, Inc.
05.2022 - 03.2025
Administrative Assistant
Baltimore Country Public Schools
07.1990 - 04.2022
High School Diploma -
Franklin High School