Ebony Stone
Baltimore,MD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously at high demand. Contributor, motivated, and collaborator in a dynamic team environment. Innovative and proactive in advising and helping others prepare for the future sale as well giving superior prioritization skills on how they fit for daily use. Able to advise knowledge in marketing and college prep work successfully. Ability to maintain focus and awareness while working productively in the office and hybrid environment. Adapts quickly to change, new information and unexpected changes. Extremely proficient in MS PowerPoint, spreadsheet, excel word, social media , sales force. Known for exceptional analytical, communication, and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Solar Sales Consultant
Maryland Community Solar
12.2023 - Current
- Provided post-installation support to ensure client satisfaction and long-term loyalty to the company''s service
- Proposed commercial sustainability practices and solar lighting installations, reducing energy costs and environmental impact over 100%.
- Ensure customer is knowledgeable of the community solar offerings,marketing, and developer process
- Boosted solar farm subscriptions by implementing effective lead generation strategies.
- Enthusiastic self driven leader with excellent organization, communication and customer service
Tax Resource Analyst
Department Of Treasury
12.2021 - 11.2023
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Completed human resource operational requirements by projecting a professional image, scheduling and assigning employees with onboard coverage answering emails, conducting meetings
- Heavy call load, and follow up database
- Providing skills daily that implemented all levels to handle multiple tasks
- Excellent self-starter, providing specific customer requested information with exceptional customer service skills
- Expert in custom web software and Microsoft office and using zoom and skype when working remotely
- Worked alongside global business leaders, finance, and industry research for onboard specialist to deploy new training strategies for taxpayers
- Coordinated implementation of people-related services, policies and programs through departmental staff
Phone Sales Customer Service Rep
Comcast
10.2019 - 11.2021
- Verbally showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Followed up with customers making sure I go the extra mile after completed sales to assess satisfaction and resolve technical or service concerns in a remote environment
- Attending weekly meetings
- Driving actionable insight on any defective product or service failure
- Always providing top customer service extremely customer oriented able to lead in action w/o notifications
- Computed total costs and profit requirements for customers, finance, distribution and corporate sales to provide accurate pricing
- Promoter of sales and marketing to build customer base, boost merchandising and increase customer loyalty
- Heavy inbound calls with quick responses and leaders fixed issues as well as bills and IT issues
- Driven on insight to adhere to sales, inventory ordering and merchandising needs to gain new customers daily
Field Sales Manager
Comcast
09.2016 - 10.2019
- Secured private information to maintain customer confidence and protect operations
- Performed and coordinated regular local events and workshops in the community
- Worked with a pool of residential & businesses as a liaison to field sales and marketing
- Cultivated cross-functional partnerships with sales and support teams to be creative in marketing products and displays
- Managed contracts and supported delivery operations at customer sites and business to encourage confidence of selling, coverage, compliance and financial performance
- Setting up displays needed in merchandising for field sales
- Portfolio to track of customers, manage schedules, make appointments, implement daily goals without authority and implement the best sales practices and post in salesforce
Administrative Advisor Coordinator
Kenwood High School
02.2013 - 06.2016
- Monitored files manually and electronically to follow-up with students
- Regulated and managed files for new and old students
- Worked closely with principal, students and faculty to accomplish completion of enrollment and exit files
- Collaborated and coordinated important and helpful events to assist with incoming freshman coordinate and assist in orientation
- Excellent problem-solving skills, analytical, communication Microsoft office skills
- Created power points, materials to support organizational activities to help prepare seniors for SATs, state testing, and completion of community hours
Education
Bachelor of Science - Communication Studies
Towson University
Baltimore, MDSkills
- Customer Service
- Sales
- MS expert
- Marketing/self-seller
- Partnering with Support Teams
- Training and mentoring best practices
Timeline
Solar Sales Consultant
Maryland Community Solar
12.2023 - Current
Tax Resource Analyst
Department Of Treasury
12.2021 - 11.2023
Phone Sales Customer Service Rep
Comcast
10.2019 - 11.2021
Field Sales Manager
Comcast
09.2016 - 10.2019
Administrative Advisor Coordinator
Kenwood High School
02.2013 - 06.2016
Bachelor of Science - Communication Studies
Towson University
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