Kendall Blue
Houston,TX
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Student Success Coach
Colorado Technical University Online
Remote
08.2024 - Current
- Manage an active caseload of ~400 students within a specialized reentry population, providing individualized advising, structured academic planning, and retention support
- Conduct 70+ outbound student engagements daily through calls, messaging, and email to proactively support student success, resolve academic concerns, and maintain strong engagement across a high-volume advising environment
- Facilitate ~50 career development conversations every five weeks, guiding students in identifying career goals, building professional skills, and aligning academic plans with long-term career outcomes
- Improved operational efficiency by maintaining after-call-work (ACW) below 7% while managing high-volume student interactions across multi-communication channels
- Piloted a newly developed reentry orientation program, collaborating with cross-functional team members to introduce the initiative and support implementation across the student advising department
- Mentor and support team members by facilitating workflow shadowing and sharing advising strategies and operational best practices to strengthen team performance
- Oversee queue performance and service coverage during management absences, maintaining 95-100% queue adherence by monitoring and coordinating real-time team support
FRONT DESK RECEPTIONIST
Summit Eye Care
Brandon, FL, USA
08.2022 - 07.2024
- Led front desk operations at a high-volume mall clinic, coordinating patient scheduling and intake for 30-60 patients daily across double-provider schedules.
- Managed multi-channel patient communications, appointment scheduling in 15-minute increments, and insurance verification while maintaining accurate patient documentation and strict HIPAA compliance
- Generated end-of-day operational reports summarizing appointment volume, revenue totals, and next-day scheduling activity while reconciling daily patient payments and retail transactions
- Optimized scheduling efficiency by confirming 90%+ of next- day appointments through multi-channel outreach
- Trained and supported front desk staff, providing workflow guidance, shadowing opportunities, and best practices for patient communication and scheduling systems
Education
MBA - Project Management
Colorado Technical University
Online04-2026
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCE CONC. IN HEALTHCARE ADMINISTRATION
University of South Florida
Tampa, FL05-2024
Skills
- Client/Student Relationship Management
- Process Improvement & Scheduling Optimization
- Cross-Channel Communication
- Conflict Resolution & De-escalation
- Academic & Career Advising
- Retention & Engagement Strategies
- Training & Peer Mentorship
- Assessment and evaluation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Student Success Coach
Colorado Technical University Online
08.2024 - Current
FRONT DESK RECEPTIONIST
Summit Eye Care
08.2022 - 07.2024
MBA - Project Management
Colorado Technical University
BACHELOR OF SCIENCE (B.S.) - HEALTH SCIENCE CONC. IN HEALTHCARE ADMINISTRATION
University of South Florida