KENDALL BRYANT
Williamsburg,VA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and foundational knowledge of programming languages, data analytics and data visualization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Search Engine Evaluator
Telus International AI
09.2022 - Current
- Analyzed and interpreted textual content, web pages, and images for search engine relevance
- Enhanced search engine accuracy by conducting comprehensive evaluations of query results.
- Assessed and optimized language model outputs to ensure search query accuracy and relevance
- Conducted comprehensive data verification processes to maintain search result quality and reliability.
- Assisted in the development of improved search algorithms through meticulous evaluation of existing processes and offering insightful feedback.
- Improved user experience by identifying and reporting issues in search engine algorithms.
Order Filler
LVI
03.2022 - 08.2022
- Selected and assembled customer orders, prioritizing accuracy and efficiency
- Inspected items for quality compliance before packaging and shipment
- Managed inventory levels and optimized picking processes for increased productivity
- Collaborated with team members to streamline order fulfillment workflows.
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
Chat/Email Support Specialist
Arise Virtual Solutions
08.2020 - 12.2021
- Resolved customer inquiries and issues, maintaining a high level of customer satisfaction
- Led training sessions on effective communication and ticket resolution strategies
- Managed email communications through Zendesk, ensuring timely and accurate responses
- Collaborated with cross-functional teams to address and escalate complex customer issues.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Streamlined support procedures for quicker response times, resulting in higher client retention rates.
Store Manager & Graphic Designer
Fastech Graphics
03.2013 - 04.2020
- Managed customer accounts, ensuring satisfaction through personalized service
- Designed and executed marketing campaigns to promote brand visibility and sales
- Created custom artwork and graphics, adhering to client specifications and deadlines
- Organized and executed fundraising events, contributing to community engagement and brand awareness.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Technical Support Specialist
Apple
05.2012 - 02.2013
- Provided technical assistance to customers, resolving a wide range of software/hardware issues
- Managed customer interactions with a focus on efficient problem diagnosis and resolution
- Maintained performance metrics through consistent delivery of high-quality support services
- Updated knowledge base articles and training materials to support continuous learning and development.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Developed comprehensive knowledge of company''s products and services to provide accurate solutions to client inquiries.
Education
Bachelor of Science - Criminal Justice
Valdosta State University
Associate of Science - Political Science
South Georgia State College
Skills
- Detail Oriented
- Research Skills
- Technical Proficiency
- Microsoft Office
- Analytical Skills
- Adaptability
- Team Collaboration
Certification
- Google Data Analytics
- Google Cybersecurity
projects
EDA project: Researched the correlation between the average February temperature and the presence of the groundhog’s shadow.
Dashboard: Created interactive dashboard to provide a global tracker for COVID-19 vaccinations.
Timeline
Search Engine Evaluator
Telus International AI
09.2022 - Current
Order Filler
LVI
03.2022 - 08.2022
Chat/Email Support Specialist
Arise Virtual Solutions
08.2020 - 12.2021
Store Manager & Graphic Designer
Fastech Graphics
03.2013 - 04.2020
Technical Support Specialist
Apple
05.2012 - 02.2013
Bachelor of Science - Criminal Justice
Valdosta State University
Associate of Science - Political Science
South Georgia State College
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