Summary
Overview
Work History
Education
Skills
Timeline
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Kendall Buda

Green Bay,WI

Summary

Dependable and effective candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Transportation Planner

Paper Transport Inc
04.2023 - Current
  • Enhanced transportation efficiency by analyzing and optimizing existing routes and schedules.
  • Reduced operating costs through the development of more cost-effective transportation strategies.
  • Worked closely with driver managers to balance dedicated fleet needs

Senior Driver Manager

Paper Transport Inc.
01.2021 - 04.2023
  • Manage a small team of Driver Managers responsible for driver turnover and safety performance
  • Train new driver managers to be successful in their roles through personalized coaching and feedback
  • Assist Operations Manager in smooth fleet start-ups
  • Present quarterly safety meetings to drivers and driver managers

Driver Manager

Paper Transport Inc.
09.2018 - 01.2021
  • Developed lasting relationships with drivers and reduced driver turnover by 50 percent
  • Enhanced driver performance by implementing coaching sessions.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Streamlined route planning with the use of GPS navigation software, optimizing schedules for maximum efficiency.

Customer Service Team Coordinator

SCHNEIDER NATIONAL
09.2017 - 09.2018
  • Train new associates on systems and industry
  • Coordinate with other teams to problem solve solutions for associates
  • Report and manage data to present to Customer Service Manager
  • Observe team dynamic and report to Customer Service Manager

Customer Service Representative

SCHNEIDER NATIONAL
12.2015 - 09.2018
  • Provide multiple customers with an effortless customer experience
  • Communicate timely and professionally via telephone and email
  • Create and monitor orders for numerous customers
  • Work closely with other departments to find recovery options when service is at risk
  • Create and maintain training guides and documents for others on my team
  • Train associates while also managing personal work assignments

Education

Bachelor of Arts in Communications - Communication

University of Wisconsin Green Bay
Green Bay, WI
12.2015

Skills

  • Communication: Excellent oral presentation, verbal and written communication skills
  • Learning: Able to grasp job-related tasks and systems with little to no assistance
  • Training: Have patience and able to adjust my training style to various learners
  • Phones: Excellent phone demeanor and skilled at creating an effortless experience
  • Problem Solving: Able to consider a situation from various perspectives to resolve issues
  • Team Player: Work best in a team atmosphere to promote creative ideas

Timeline

Transportation Planner

Paper Transport Inc
04.2023 - Current

Senior Driver Manager

Paper Transport Inc.
01.2021 - 04.2023

Driver Manager

Paper Transport Inc.
09.2018 - 01.2021

Customer Service Team Coordinator

SCHNEIDER NATIONAL
09.2017 - 09.2018

Customer Service Representative

SCHNEIDER NATIONAL
12.2015 - 09.2018

Bachelor of Arts in Communications - Communication

University of Wisconsin Green Bay

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Kendall Buda