Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kendall Chatman

Dallas

Summary

Team leader with a proven track record at Jet Pets, excelling in strategic problem resolution and team motivation. Skilled in customer satisfaction and implementing quality assurance fostering a collaborative environment. Trained at staff training and performance improvement, ensuring seamless operations and a positive workplace. I have strong foundation in managing daily operations and team leadership. Proven success in enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic goal setting.

Overview

5
5
years of professional experience

Work History

Team Leader

Jet Pets
10.2022 - 09.2024
  • Set performance expectations for the team, monitoring progress and providing constructive feedback as needed.
  • Empowered team members by giving responsibilities according to individual strengths and areas of skill.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusivity, promoting respect and understanding among all members.
  • Mentored new hires, providing guidance to ensure their successful integration into the team.
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
  • Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.

Assistant Manager

Sonic
07.2020 - 08.2022
  • Supervised day-to-day operations to meet quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock and forecast future needs.

Carhop

Sonic
06.2019 - 07.2021
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Worked in variable temperatures and weather conditions to accomplish cleaning assignments.

Education

High School Diploma -

James Madison HS
Dallas, TX
05-2018

Skills

  • Collaborative Team Engagement
  • Strategic Problem Resolution
  • Attention to detail
  • Team motivation
  • Staff training
  • Documentation Expertise
  • Performance improvement
  • Goal setting
  • Overseeing daily activities

Interests

  • Animal Care
  • Kayaking
  • Swimming
  • Volunteering
  • Music
  • Backpacking and Hiking
  • I enjoy helping others and giving back to the community
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Team Leader

Jet Pets
10.2022 - 09.2024

Assistant Manager

Sonic
07.2020 - 08.2022

Carhop

Sonic
06.2019 - 07.2021

High School Diploma -

James Madison HS

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Kendall Chatman