Kendall Coffman
West Monroe,LA
Overview
8
8
years of professional experience
Work History
Assistant Director of Operations & Client Services
Whiddon Criminal Defense
Monroe, LA
01.2025 - Current
- Manage client intake and perform consultations to convert prospects into retained clients
- Coordinate daily client communications to improve case responsiveness and client satisfaction.
- Process client payments and maintain billing records
- Maintain attorney calendars and court dates
Resident Manager
Red Hill Recovery
Delhi, LA
09.2023 - 07.2024
- Assisted clients with daily tasks
- Managed facility errands
- Maintained the cleanliness of clinical spaces
- Coordinated client transportation and appointments
Receptionist
Palmetto Addiction Recovery Center
Rayville, LA
08.2021 - 12.2022
- Managed multi-line phone system and routed calls to appropriate staff
- Coordinated with client intake and provided intake materials, resulting in faster client onboarding and clearer expectations.
- Processed client payments
- Maintained office supplies and handled incoming mail and faxes
Store Associate
Tuesday Morning
Monroe, LA
01.2021 - 08.2021
- Managed register transactions with consistent accuracy
- Organized and restocked sales floor merchandise
- Provided friendly customer service and resolved inquiries
- Built promotional displays that enhanced product visibility
Cashier/Server
Christina's Restaurant
Baton Rouge, LA
10.2017 - 03.2020
- Processed customer payments and balanced cash drawer at shift end
- Managed takeout and catering orders
- Delivered attentive table service
- Resolved customer inquiries and complaints promptly to maintain positive dining experiences and repeat business.
Education
Bachelor of Arts - Criminal Justice
University of Louisiana At Monroe
Monroe, LA05-2025
Timeline
Assistant Director of Operations & Client Services
Whiddon Criminal Defense
01.2025 - Current
Resident Manager
Red Hill Recovery
09.2023 - 07.2024
Receptionist
Palmetto Addiction Recovery Center
08.2021 - 12.2022
Store Associate
Tuesday Morning
01.2021 - 08.2021
Cashier/Server
Christina's Restaurant
10.2017 - 03.2020
Bachelor of Arts - Criminal Justice
University of Louisiana At Monroe