KRISTIN PISANO
San Jose,CA
Summary
Results-driven Director of Operations and Client Services with over 16 years at Heavenly Greens, demonstrating exceptional loyalty and growth. Expertise in administrative support, team leadership, and customer service, with a proven track record in managing schedules, monitoring performance, and overseeing projects. Experienced in hiring and training staff to enhance operational efficiency. Seeking a new opportunity to advance my career, take on fresh challenges, and find a collaborative work environment that aligns with my professional values.
Overview
21
21
years of professional experience
Work History
DIRECTOR OF OPERATIONS AND CLIENT SERVICES
Heavenly Greens
01.2013 - Current
- Proactively supported and anticipated the needs of all staff and office operations.
- Managed complex calendars and schedules, ensuring optimal time management for executives and team members.
- Monitored team performance, key performance indicators (KPIs), and overall goals to drive success and accountability.
- Oversaw projects and delegated tasks effectively, facilitating collaboration and timely completion of objectives.
- Led all hiring initiatives and facilitated the training of new employees to ensure a well-equipped workforce.
- Organized internal and external events, social gatherings, and off-site meetings to foster team engagement and collaboration.
- Reinforced company policies and procedures, ensuring compliance and consistency across the organization.
CALL CENTER LEAD
Heavenly Greens
01.2012 - 01.2013
- Participated in customer service training to enhance skills and improve team performance.
- Monitored the sales calendar to optimize scheduling efficiency and resource allocation.
- Conducted weekly audits of leads to ensure accuracy and maintain high-quality data.
- Assisted the manager in generating and analyzing call center reports, contributing to informed decision-making and strategy development.
CALL CENTER REPRESENTATIVE
Heavenly Greens
01.2008 - 01.2012
- Responded to inbound calls efficiently, providing exceptional customer service and addressing inquiries with professionalism.
- Initiated outbound calls to schedule sales appointments, effectively promoting services and generating leads.
- Coordinated and organized sales appointments, ensuring optimal scheduling to maximize efficiency.
- Completed assigned projects and tasks punctually, demonstrating strong time management and organizational skills.
- Maintained an organized filing system for leads on a daily basis, ensuring accurate tracking and easy access to information.
MOVIE THEATER ATTENDANT
Camera 7 Cinemas
01.2006 - 01.2008
- Delivered exceptional customer service to both large and small groups, ensuring a positive experience for all patrons.
- Greeted each customer with a warm smile, directing them to the correct theater and answering any questions they had.
- Managed financial transactions, accurately handling cash and making change to ensure smooth payment processing.
- Demonstrated a strong commitment to teamwork by willingly covering shifts and assisting coworkers when needed.
OFFICE ASSISTANT
Above All Roofing
01.2004 - 01.2007
- Handled inbound calls promptly and professionally, addressing customer inquiries and directing them to the appropriate departments.
- Conducted outbound calls to follow up with leads, providing information and scheduling appointments as needed.
- Organized and maintained daily lead filings, ensuring accurate record-keeping and easy access to information.
Education
AA - General Education, Child Studies
West Valley College
01.2008
Skills
- Team Leadership
- Project Management
- Customer Service Excellence
- Administrative Expertise
- Problem Solving
- Staff Management
- Training Coordination
- Executive Support
Timeline
DIRECTOR OF OPERATIONS AND CLIENT SERVICES
Heavenly Greens
01.2013 - Current
CALL CENTER LEAD
Heavenly Greens
01.2012 - 01.2013
CALL CENTER REPRESENTATIVE
Heavenly Greens
01.2008 - 01.2012
MOVIE THEATER ATTENDANT
Camera 7 Cinemas
01.2006 - 01.2008
OFFICE ASSISTANT
Above All Roofing
01.2004 - 01.2007
AA - General Education, Child Studies
West Valley College
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