Sara Molina
Los Angeles,California
Summary
Dynamic operations leader with a proven track record at Stability Healthcare, excelling in client relationship management and operational strategy. Successfully enhanced customer satisfaction and employee engagement, while fostering strategic partnerships. Adept at team leadership and effective communication, I drive results through tailored solutions and streamlined processes.
Overview
21
21
years of professional experience
Work History
Director of Operations and Client Services
Stability Healthcare
Pasadena, California
10.2022 - 05.2025
- Developed and implemented operational strategies to maximize efficiency, improve customer satisfaction, and employee engagement and growth.
- Focused on building and developing relationships with new and existing clients.
- I took a consultative approach to building partnerships with clients, ensuring that our team was instrumental in reaching their goals.
- Worked with clients to build a program that was tailored to their needs and goals. Successfully implemented streamlined efficiencies in their staffing and agency process.
- Interviewed and onboarded all new vendor partners, and met with vendor teams regularly to ensure goals were achieved and requirements were meeting our clients' standards.
- Oversaw Stability Account Managers and the Compliance team, met with them regularly for performance progress, goal setting, and support.
- Monitored KPIs for Account Managers, billing back office, and compliance.
- Oversaw all client and vendor contracts.
- Managed COI requirements.
- Served as the escalation point for all billing and disputes.
- Point of contact for all billing and invoicing. I would negotiate and approve payment plans if needed.
- Worked with our VMS platform, LaborEdge, to be the administrator for our internal teams and partners for any technical issues, or the creation of new accounts.
- Collaborated closely with team members to achieve projected KPI metrics.
- Negotiated and executed contracts as needed.
- Supported MSP sales.
- Understanding industry drivers that impact customers.
Nursing Resource Manager
Adventist Health System
Glendale, California
10.2004 - 12.2022
- Developed a 24-hour nursing resource office.
- Oversaw hospital inpatient staffing and supported outpatient services.
- Created a regional float pool of specialty nurses (RNs) that supported three facilities.
- Developed a unique set of policies and processes for the regional float pool.
- Developed educational tools and a skills checklist for the regional float pool.
- Created an internal Nursing Assistant float pool.
- Oversaw the student nurse float pool.
- I had two successful platform rollouts: Clairvia and Optilink. Along with the implementation of Cerner and Rev-Cycle products.
- Oversaw all nursing operations contracts, dialysis, pheresis, PICC line services, ambulance and non-emergent transportation, decedent affairs, organ donation, and agency/traveler contracts.
- Created the traveler on-site program. Oversaw all agency contracts and internal processing. Including the reviewing of profiles, hiring, compliance, scheduling, billing/invoicing, and all escalations.
- Used Rev-Cycle for dialysis billing.
- Used ShiftWise for all agency processing.
- Managed the auditing of all PICC line invoicing.
- Contracted a non-emergency transportation agency to assist with discharges, leading to faster admitting times to the units for ER patients.
- Worked with local mortuaries and LA City for displaced decedents. Contracted new agencies to assist with the removal after COVID.
- I successfully oversaw and managed 150 team members, and was the main POC for approximately 200 travelers during COVID.
Practice Administrator
Adventist Health System
Roseville, CA
12.2021 - 10.2022
- Established solid relations with physicians, leadership, and staff by meeting regularly, communicating effectively, and pushing through initiatives that improved patient care and patient satisfaction.
- Managed Urology, Heart and Vascular, three orthopedic clinics and Urgent Care.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions. Created a float pool for medical assistants, and reinstated the student internship program.
- Conducted regular meetings with clinic staff to review performance objectives, goals, and outcomes. Increased patient satisfaction and employee engagement by 50% to 75%.
- Managed the clinic scheduling of medical, nursing, and physician services. Also managed the physician on-call schedule for in-patient and out-patient services.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Developed and implemented practice policies and procedures to ensure compliance.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Explained policies, procedures and services to patients.
- Supported the entire practice's staff, which boosted efficiency, improved overall process flow, and created a positive team environment.
- Assessed daily staffing levels for 15 clinics against operational needs in order to optimize resources.
- Regularly used Rev-Cycle for billing input and invoicing.
Education
Associate of Arts -
Antelope Valley College
Lancaster, CA06-2000
Some College (No Degree) - Nursing
Pasadena City College
Pasadena, CASkills
- Client relationship management
- Operational strategy
- Effective communication
- Team leadership
- Strategic partnerships
- Customer relations
References
References available upon request.
Languages
Spanish
Professional
References
References available upon request.
Timeline
Director of Operations and Client Services
Stability Healthcare
10.2022 - 05.2025
Practice Administrator
Adventist Health System
12.2021 - 10.2022
Nursing Resource Manager
Adventist Health System
10.2004 - 12.2022
Associate of Arts -
Antelope Valley College
Some College (No Degree) - Nursing
Pasadena City College