Kendall Ferguson
Surprise,AZ
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Posses strong, energetic attitude with clear, effective communication. Loves to work as a team player to ensure all guests/customers are satisfied.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
North Country Ford
Coon Rapids, MN
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
Front Office Lead
Ferguson Wholesale, LLC
Maple Grove, MN
01.2021 - 05.2022
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Hostess
Willy Mccoys
Champlin, MN
09.2019 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Education
Bachelor of Business - Business
Grand Canyon University
Phoenix, AZ06.2025
Skills
- Telephone Etiquette
- Data Research and Analysis
- Call Answering and Routing
- Visitor and Customer Relations
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Greeting and Seating Clients
- Computer Proficiency
- Patron Engagement
- Patron Satisfaction
Timeline
Front Desk Receptionist
North Country Ford
05.2022 - 08.2022
Front Office Lead
Ferguson Wholesale, LLC
01.2021 - 05.2022
Hostess
Willy Mccoys
09.2019 - 03.2020
Bachelor of Business - Business
Grand Canyon University
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