KENDALL GARCIA
Cypress,USA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Centerpoint Energy Inc
Houston, TX
09.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dental Assistant
Pacific Dental Services
08.2020 - 06.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies
Patient Care Coordinator
Houston Mri & Diagnostic Imaging
08.2021 - 05.2022
- Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Worked closely with patients to deliver excellent and direct individualized patient care
- Delivered excellent patient experiences and direct care
- Maintained confidentiality of patient data and condition to safeguard health information
Receptionist
Family Own Business
07.2019 - 08.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Confirmed appointments, communicated with clients and updated client records
- Answered central telephone system and directed calls accordingly
Education
High School -
Jersey Village High School
Houston, TX06.2021
Skills
- Gathering Information From Patients
- Evaluating Quality of Care
- Healthcare Operations
- Customer Service
- Resolving Problems
- Organizational Standards
- Documenting and Recording Information
- Appointment Scheduling
- HIPAA Compliance
- Payment Collection
- Time Management
- Medical Terminology
- Dental impressions
- Dental Radiography
- Digital X-Ray Proficiency
- Equipment Sterilization
- Treatment room setup
- Sterilization techniques
- X-Ray Processing
- Professionalism and Etiquette
Certification
- RDA - Registered Dental Assistant
Timeline
Customer Service Representative
Centerpoint Energy Inc
09.2023 - 07.2024
Patient Care Coordinator
Houston Mri & Diagnostic Imaging
08.2021 - 05.2022
Dental Assistant
Pacific Dental Services
08.2020 - 06.2022
Receptionist
Family Own Business
07.2019 - 08.2020
High School -
Jersey Village High School