Jill Defrane
Sycamore,Illinois
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in Epic.
Organized Patient Service Representative with 10 plus years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
10.2011 - 12.2022
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Software to schedule appointments.
- Balanced deposits and credit card payments each day.
- Facilitated communication between patients and various departments and staff.
Receptionist
Spex Express Optical
08.2010 - 09.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
Education
Early Childhood Education -
Illinois Valley Community College
Oglesby, IL05.1996
General Studies
La Salle Peru High School
La Salle, IL06.1994
Skills
- Patient Engagement
- Patient Greeting
- Documenting and Recording Information
- Providing Information and Resources
- Building Rapport and Credibility
- Caring and Empathetic
- Calm and Effective Under Pressure
- Reminder Calls
- Registration and Scheduling
- Appointment Confirmation
- Insurance Information Collection
- Insurance Verification
- Patient Confidentiality and Data Security
- Demographics Information
- Gathering Information From Patients
- Explaining Policy and Procedures
- Quality Standards and Protocols
- Resolving Problems
- Call Transfers
- Communicating to Patients and Families
- Outbound Calling
- Patient Health Information Access
- Multi-Line Telephone Systems
- Patient Appointment Management
- Clinical Messaging
- Patient Flow
- Eligibility Determinations
- Time Management
Timeline
Patient Service Representative
Northwestern Medicine
10.2011 - 12.2022
Receptionist
Spex Express Optical
08.2010 - 09.2011
Early Childhood Education -
Illinois Valley Community College
General Studies
La Salle Peru High School
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