Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendall Holland

Angier,NC

Summary

Reliable Assistant Customer Service Manager with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction. Readiness for new professional challenges and a future with a growing team.

Overview

8
8
years of professional experience

Work History

Assistant Customer Service Manager

Food Lion
Benson, NC
04.2017 - Current
  • Hired and trained new team members to promote productivity, accuracy and friendly customer service.
  • Created front end schedule to maximize coverage during peak hours.
  • Answered calls fast, friendly and provided knowledgeable service for routine questions and service complaints.
  • Assessed daily cash reports to verify balances
  • Owned researching all cash discrepancies through various reporting systems

Administrative Assistant

Night & Day Dental
Raleigh, NC
01.2021 - 08.2021
  • Offered diverse clerical support to office team members, including managing correspondence, verifying insurance, and tracking documentation.
  • Utilized Excel for patient scheduling
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
  • Input client payments and updated account information

Education

Some College (No Degree) - Nursing

Johnston Community College
Smithfield, NC

Skills

  • Time Management
  • Delegating tasks
  • Proficient in Microsoft Word, Excel, and Powerpoint
  • Call center experience in troubleshooting technology
  • Deadline-oriented
  • Excellent research in cash management
  • Supervising and coaching a front end of associates

Timeline

Administrative Assistant

Night & Day Dental
01.2021 - 08.2021

Assistant Customer Service Manager

Food Lion
04.2017 - Current

Some College (No Degree) - Nursing

Johnston Community College

Similar Profiles

CREATE PROFILE
Kendall Holland