Summary
Overview
Work History
Education
Skills
References
Timeline
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KENDALL HONICAN

Harrison,Ohio

Summary

Dynamic leader with a proven track record at Papa John's Pizza, enhancing revenue and customer satisfaction through strategic planning and hands-on management. Expert in time management and critical thinking, adept at driving sales and improving operational efficiency. Excelled in personnel training, ensuring compliance with banking regulations and fostering exceptional customer relations.

Overview

12
12
years of professional experience

Work History

General Manager

Papa John's Pizza
Cincinnati, OH
02.2020 - Current
  • Forecasted sales and scheduled service strategies to improve revenue and retention.
  • Established clear performance goals for revenue, P&L, customer service, and customer retention.
  • Delivered exceptional customer experiences through hands-on leadership of associates and managers.
  • Developed employee handbook standards, detailed job descriptions, and workflow plans to enhance operations and procedures.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures
  • Supervised cash handling processes and ensured accuracy of financial records.

Teller/Loan Officer

Peoples Bank
Coldspring, KY
05.2022 - 09.2025
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Prepared official checks for customer and internal bank needs.
  • Received and counted daily inventories of cash, drafts and checks.
  • Reported daily averages and shortages to operations department.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Verified amounts and integrity of every check or funds transfer.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Researched discrepancies between actual cash amounts and records of transactions for accuracy.

Water Treatment Specialist

United States Army Reserve
Maineville, OH
04.2013 - 12.2022
  • Performed water quality analysis, testing, and verification to ensure water was safe to drink.
  • Conducted laboratory and field tests to monitor water, and investigate sources of pollution.
  • Assisted in the design and setup of water treatment activities.
  • Collected samples to assess water quality, including tests for pH, hardness, and sediment levels.
  • Measured out chemicals, like ammonia and chlorine, for use in disinfecting water.
  • Maintained control of equipment, supplies, and vehicles used in water services.

Crew Scheduler

Atlas Air Worldwide
Erlanger, KY
09.2021 - 02.2022
  • Coordinated resolving complaints and eliminating delays
  • Calculate legal out times for crew members based on Rest Requirements according to the
  • FAA
  • Inbound support for Pilots
  • Notify Pilots of any changes on their schedules/ Initiate Wake up Calls for On-Time Report

High School Diploma, North Adams High School
Seaman, OH
04.2013

Education

High School Diploma -

North Adams High School
Seaman, OH
05.2013

Skills

  • Customer Satisfaction
  • System Monitoring
  • Time management
  • Critical Thinking Skills
  • Preventive maintenance
  • Personnel records
  • Profit and loss
  • Customer relations
  • Training and coaching
  • Purchasing and planning
  • Advertising and marketing
  • Sales
  • Time management
  • Vault management
  • Currency count verifications
  • Bank deposit preparation
  • Banking regulations

References

References available upon request.

Timeline

Teller/Loan Officer

Peoples Bank
05.2022 - 09.2025

Crew Scheduler

Atlas Air Worldwide
09.2021 - 02.2022

General Manager

Papa John's Pizza
02.2020 - Current

Water Treatment Specialist

United States Army Reserve
04.2013 - 12.2022

High School Diploma, North Adams High School
04.2013

High School Diploma -

North Adams High School

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KENDALL HONICAN