Kendall Huston
Senior Account Advisor
Lilburn,GA
Summary
Accomplished sales professional with a proven track record of driving results and delivering value for organizations. Recognized for consistently exceeding client expectations and providing a positive experience. Demonstrated expertise in securing business deals by effectively coordinating requirements among stakeholders, negotiating contracts with strategic partners, and ensuring seamless integration of contract needs. Skilled at addressing issues and finding appropriate solutions to enhance satisfaction and cultivate a growing client base. Proficient in team development and adept at handling surge requirements on behalf of clients. Excels in developing strategies and procedures to execute the strategic vision of stakeholders while exceeding aggressive growth targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Advisor, Agent Software & Advertising
Zillow
07.2024 - Current
- Drove growth, innovation, and excellence across large teams whose volume exceeded $15M+ in annual transactions
- Cultivated and expanded relationships with Team Leads and top-performing agents, serving as their strategic advisor in leveraging a suite of products to drive growth.
- Developed and executed complex, multi-product growth strategies to maximize revenue and retention for our highest-value accounts, consistently exceeding aggressive growth targets
- Developed business cases with my customers to demonstrate the strategic value of our product and services
- Collaborated with Product, Data Science and Engineering teams to provide critical market insights to drive product improvements based on deep customer understanding
- Analyzed market trends and competitor activities to inform strategic decision-making and maintain Zillow's competitive edge
- Regularly conducted video consultations with customers to coach on marketing tactics and strategies, establish relationships built on mutual trust, and drove adoption of product offerings.
- Developed and delivered, data-driven strategic business reviews to partner organizations, demonstrating clear ROI and growth opportunities
- Contributed to the development of sales forecasts, revenue projections, and strategic growth plans for the division
- Showcased expertise in local real estate trends, regulatory compliance, and market activity, driving successful adoption of agent products through customized strategies tailored to client growth potential.
- Served as a brand ambassador for Zillow, representing the best interests of the company and its partners.
Account Manager
Opendoor
01.2022 - 07.2024
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained current knowledge of evolving changes in market.
- Negotiated prices, terms of sales and service agreements.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Collaborated with stakeholders to complete property sales and purchases.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
Account Manager, Team Lead
Zillow Offers
02.2018 - 01.2022
- Planned, developed and implemented strategies from a leadership standpoint
- Trained new and existing team members by relaying SOPs and delivered assistance with call trainings, pricing strategy, etc.
- Worked alongside manager to ensure metrics were exceeded monthly across our team and to initiate pilot programs
- Maintained connections with clients to encourage repeat business and referrals
- Acted on behalf of Zillow to acquire new homes for inventory resale
- Guided prospective sellers through the Zillow Offers process to be sure they thoroughly understood the process
- Overall 109% conversion
- Voted employee of the month by peers
- Repeat Diamond Award recipient (based on seller reviews)
- Experience in Salesforce, Dotloop, Gong, Asana, and Calendly
Customer Success Manager
Knock
03.2017 - 02.2018
- Provided primary customer support to internal and external customers in fast-paced environment
- Offered advice and assistance to customers, paying attention to special needs or wants in what they needed to exceed expectations in their home selling experience
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Created customer support strategies to increase customer retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Account Manager, Inside Sales
Owners.com
12.2015 - 03.2017
- Determined needs, delivered solutions and overcame objections through consultative selling skills
- Created and updated customer accounts with relevant information
- Completed approx 100 outbound phone calls per day to achieve discounted listings for our in house sales team
- Maintained 30% conversion consistently Maintained up-to-date knowledge of all available products to create a great seller experience
- ***Left due to Owners.com selling to another online platform and department was no longer available
Skills
- Growth Focused Optimization
- Strategic Planning & Execution
- Stakeholder Engagement
- Project Governance & Control
- Account Relations
- Risk Assessment & Mitigation
- Audit Compliance Tracking
- Contracts Negotiation
- Contracts Review
- Proposal Development
- Marketing Strategy Development
- CRM and KPI Tracking
- Cross-functional coordination
Certification
Georgia Real Estate License
Timeline
Senior Advisor, Agent Software & Advertising
Zillow
07.2024 - Current
Account Manager
Opendoor
01.2022 - 07.2024
Account Manager, Team Lead
Zillow Offers
02.2018 - 01.2022
Customer Success Manager
Knock
03.2017 - 02.2018
Account Manager, Inside Sales
Owners.com
12.2015 - 03.2017
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