Kendall Kerns
St. Petersburg,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Bartender
Columbia Restaurant
10.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Employee Performance Consultant
Lockton Companies, LLC
11.2022 - 04.2023
- Assisted employees with enrolling in benefit plans and explained plan options.
- Researched and resolved employee inquiries regarding benefits programs.
- Compiled data from various sources for reporting purposes.
- Generated reports on health care costs, retirement savings, and other related topics.
- Developed training materials to educate staff on benefit plans available to them.
- Coordinated open enrollment activities including meetings and communication campaigns.
Benefits Specialist
American Income Life Insurance Company
08.2022 - 10.2022
- Built rapport with customers interested in purchasing Life and Health Insurance.
- Established baseline knowledge of the insurance industry, laws, and regulations of insurance sales.
- Provided individuals and families with knowledge pertaining to Life, Health, and Variable Annuity that would best suit their need(s).
Customer Development Representative
Power Home Remodeling
01.2022 - 06.2022
- Developed strong relationships with clients to grow business networks
- Used knowledge of company products and services to recommend solutions to customers
- Built and maintained pipeline that supported monthly, quarterly and annual goals
- Trained new employees on company policies and strong sales techniques Built and established strong relationships with customers, enabling long-term partnerships
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Generated leads and located opportunities for market expansion and business growth.
Police Officer
City Of Brookfield
04.2015 - 01.2022
- Protect life and property and to provide a feeling of safety and security in the community through fair and impartial enforcement of the law, community partnerships, and creative problem solving
- Defensive and Arrest Tactics Instructor (DAAT): Create and train lesson plans to officers: DAAT is a system of verbalization skills coupled with physical alternatives.
- Mentor new hires into becoming competent patrol officers Taser Instructor: Instruct officers on proper use and Taser safety School Resource Officer
- Law Enforcement liaison to Elmbrook School District worked with school administration to properly educate students and staff, provide support when it comes to discipline and mental health issues
- Evidence Technician: Process crime scenes, collect evidence, maintain chain of custody, and place evidence on property inventory
Sheriff's Deputy
Ozaukee County Jail
08.2013 - 04.2015
- Identified, pursued and arrest suspects and perpetrators of criminal acts
- Monitored inmate conduct in alignment with established policies and regulations
- Settled disputes between inmates and collaborated with other officers to defuse escalated conflicts
- Searched inmates and cells for contraband and confiscated unauthorized items
- Recorded information, such as prisoner identification, charges and incidents of inmate disturbance, keeping daily logs of prisoner activities
- Escorted prisoners into custody and escort to locations within and outside of facility, such as visiting room, outdoor recreation, school, counseling, and hospital visits Issued clothing and commissary purchases to inmates
- Processed and booked convicted individuals into jail system
Education
63 Hour Certification - Real Estate
Kaplan
Tampa, FL10.2023
Bachelor of Arts - Psychology
Concordia University of Wisconsin
Mequon, WI05.2012
Skills
- Employee Management
- Staff Management
- Management Coaching
- Cultural Awareness
- Safety Regulations
- Client Relationships
- Attention to Detail
- Change Management
- Project Management
- Research and Development
- Subject Matter Expert
- Customer Relationship Management
- Integrity and Honesty
- Problem-Solving
Timeline
Bartender
Columbia Restaurant
10.2023 - Current
Employee Performance Consultant
Lockton Companies, LLC
11.2022 - 04.2023
Benefits Specialist
American Income Life Insurance Company
08.2022 - 10.2022
Customer Development Representative
Power Home Remodeling
01.2022 - 06.2022
Police Officer
City Of Brookfield
04.2015 - 01.2022
Sheriff's Deputy
Ozaukee County Jail
08.2013 - 04.2015
63 Hour Certification - Real Estate
Kaplan
Bachelor of Arts - Psychology
Concordia University of Wisconsin
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