Kendall Lawson
Dallas,TX
Summary
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes. Performance-driven and responsible leader passionate about driving growth and improvements across the board. Brings disciplined approach to in-store operations management.
Overview
5
5
years of professional experience
Work History
Management Trainee
Genpact
Dallas, TX
04.2022 - Current
- Facilitated group discussions with customers regarding their experience with the company's services.
- Assisted new hires in understanding the company's products and services as well as its mission statement and vision.
- Analyzed customer surveys to determine areas that needed improvement in terms of customer service delivery.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Tier 2 Customer Service Representative
Kaiser Permanente
San Francisco, CA
12.2018 - 03.2021
- Provided customer service to customers with technical issues, answering questions and troubleshooting problems.
- Assisted customers in navigating the company's website, helping them find relevant information quickly and easily.
- Resolved customer complaints through active listening and effective problem-solving techniques.
- Processed paperwork related to medical claims processing including authorizations, referrals, pre-certifications.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Education
Bachelor of Arts - Mass Communications
Xavier University of Louisiana
New Orleans, LA05-2018
Skills
- Microsoft Office
- Flexibility
- Professionalism
- Record-keeping
- Problem-Solving
- HIPAA Knowledge
- Patient Education
Languages
Spanish
Professional
Timeline
Management Trainee
Genpact
04.2022 - Current
Tier 2 Customer Service Representative
Kaiser Permanente
12.2018 - 03.2021
Bachelor of Arts - Mass Communications
Xavier University of Louisiana
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