Softwriters
Kendall Lowery
Director of Process Improvement
Rockledge,FL
Summary
Dynamic leader with a proven track record, excelling in strategic planning and project management. Enhanced team performance through relationship building and innovative process improvements, resulting in increased efficiency and employee engagement. Skilled in fostering collaboration and compliance, driving successful outcomes across multiple departments.
Knowledgeable in Process Improvement, Analytics & Implementation. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
28
28
years of professional experience
Work History
Director of Process Improvement
Polaris Pharmacy Services
10.2016 - Current
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
- Developed comprehensive project plans to ensure on-time delivery and successful outcomes.
- Ensured seamless integration of new systems with existing infrastructure through diligent testing and validation processes.
- Participated in post-implementation reviews to identify areas for improvement in future projects.
- Mitigated risks by proactively identifying potential issues and developing contingency plans for resolution.
- Led post-implementation reviews to identify areas for improvement in future projects, contributing valuable insights for ongoing optimization efforts.
- Documented processes to streamline setup, customization and maintenance.
- Established and enforced project timelines and deadlines.
- Monitored and tracked project progress to support timely completion.
- Partnered with project team members to identify and quickly address problems.
- Communicated project updates to stakeholders at all levels.
- Wrote, updated and maintained project documentation.
- Analyzed and documented company processes for executive leadership and suggested areas for improvement.
- Increased efficiency and team performance by implementing actionable process improvements.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Improved process efficiency by analyzing workflows and identifying areas for optimization.
- Enhanced team performance by providing ongoing training and support on new processes and tools.
- Conducted regular audits of internal processes, ensuring compliance with industry regulations and company policies.
Operations Manager
Partners Pharmacy
01.2015 - 10.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Director of Operations
Advanced Pharmacy
09.2007 - 12.2014
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Director of Medical Records
Neighborcare Pharmacy
07.1997 - 05.2007
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
- Evaluated requests for information and maintained and tracked releases to comply with federal and state laws.
- Developed and implemented record storage and retrieval system to comply with record retention laws and maintain accessibility.
- Reviewed open and closed records to comply with medical record documentation policies and reported findings to nursing services director.
- Reduced data entry errors by implementing quality control measures and providing targeted staff training.
- Mentored junior staff members on proper documentation practices, fostering a culture of accountability and professionalism within the team.
- Managed a team of medical records staff, promoting teamwork and consistently meeting departmental goals.
- Optimized workflow processes within the department, resulting in reduced wait times for patients requesting copies of their medical records.
- Enhanced staff efficiency by developing comprehensive training programs for new hires and ongoing professional development.
- Ensured compliance with HIPAA regulations by regularly auditing and updating policies and procedures regarding patient information security.
- Served as the primary point of contact for external agencies during audits, demonstrating compliance with all relevant regulations pertaining to medical records management.
- Implemented process improvements that increased efficiency in retrieving and processing medical records requests from authorized parties such as insurance companies or legal firms.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Education
No Degree -
Daytona State College
Daytona Beach, FLHigh School Diploma -
New Smyrna Beach Senior High
New Smyrna Beach, FL01-1984
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Project management
- Operations management
- Team management
- Creativity and innovation
Software
Microsoft Office, Excel, PowerPoint
Jira
Timeline
Director of Process Improvement
Polaris Pharmacy Services
10.2016 - Current
Operations Manager
Partners Pharmacy
01.2015 - 10.2016
Director of Operations
Advanced Pharmacy
09.2007 - 12.2014
Director of Medical Records
Neighborcare Pharmacy
07.1997 - 05.2007
No Degree -
Daytona State College
High School Diploma -
New Smyrna Beach Senior High
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