Kendall Manella
Clifton Park,NY
Summary
Outgoing and results-driven individual with a strong foundation in communication and relationship management, while eager to learn and develop. Motivated to provide superior quality customer service to customers. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Representative
The Honey Baked Ham Co
12.2024 - 01.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with cross-selling techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Bowman's Orchards
06.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Food Runner
Emma Jayne's
04.2023 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Waitstaff
Coburg Village
05.2021 - 06.2024
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
Education
Bachelor of Arts - Criminology
University At Buffalo
Buffalo, NY01-2027
High School Diploma -
Shenendehowa High School
Clifton Park, NY06.2024
Skills
- Interpersonal communication skills
- Complex Problem-solving
- Customer retention
- Strategic planning
- Adaptivity
- Creativity
Awards & Honors
- Business Honor Society, 11th & 12th grade
- The Colonel Emerging Leader Award, Wilkes University
Timeline
Seasonal Sales Representative
The Honey Baked Ham Co
12.2024 - 01.2025
Food Runner
Emma Jayne's
04.2023 - 06.2024
Customer Service Representative
Bowman's Orchards
06.2022 - 08.2024
Waitstaff
Coburg Village
05.2021 - 06.2024
Bachelor of Arts - Criminology
University At Buffalo
High School Diploma -
Shenendehowa High School
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