Kendall Massey
Lakeland,FL
Summary
Motivated Troy University student with a strong foundation in teamwork and discipline developed through years of participation in team sports. Demonstrates a dedicated work ethic, adaptability to feedback, and a commitment to meeting responsibilities with reliability and enthusiasm. Eager to apply these skills in a professional environment while quickly learning and contributing effectively. Focused on delivering consistent effort to support team success and personal growth.
Overview
5
5
years of professional experience
Work History
Server
Half Shell Oyster Bar & Grill
Troy, AL
06.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Handled cash transactions accurately, ensuring balanced registers at shift end.
- Recommended daily specials and upsold menu items to enhance guest satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
The Bean Bro
Troy, AL
01.2025 - 01.2026
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Managed daily cash register operations, maintaining accuracy in transactions and financial reporting.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Developed specialty drink recipes that increased customer satisfaction and repeat business.
- Ensured compliance with health and safety regulations in food handling and preparation areas.
Sales, Customer Service, Cashier, Inventory, Assembly
Play It Again Sports
Lakeland, FL
01.2022 - 01.2023
- Owner / Reference Mike Johnson - 863-860-7831
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and concerns to ensure satisfaction and retention.
- Assisted in inventory management by restocking merchandise and organizing displays.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service, Filing, Phones, Problem Solving
Lakeland High School Guidance Office
01.2021 - 01.2022
- Reference Teri Richardson- 863-499-2990
Education
Associate of Science - Global Business - Marketing
Troy University
Troy, AL05-2027
High School - undefined
Lakeland High School
01-2022
Skills
- Computer savvy
- Proficient in Word
- Team player
- Organization
- Good Listener
- Fast Learner
- Positive Attitude
- Hard Worker
- Problem Solver
- Adaptable
- Works Well Under Pressure
- Experienced with Difficult Personalities
- Strong work ethic
- Exceptional customer service
- Guest engagement
SPORTS
- Indoor Volleyball
- LHS varsity Captain (7A)
- District Champs (2020, 2021)
- Polk County Champs (2020, 2021)
- Elite 8 State of Florida (2020)
- Sweet 16 State of Florida (2021)
- Southern Select Club (16 premier)
- MLK Showcase Champions (2020)
- Daytona Beach 100 Champions (2020)
- Troy University Intramural Co-Ed Champions (2022)
- Beach Volleyball
- LHS varsity
- Beach Bum series
- Weightlifting
- District Champ (2020)
- County Champ (2020)
- Undefeated season (2020)
- 5th in the Region
- 20th in the State of Florida
- Water Ski
- NSSA/ USA Water Ski Member
- Ann’s Angels Adaptive Handicap- water ski volunteer
- Member of the Lakeland Water Ski Club
- LWSC Female Skier of the Year (2016, 2018)
- Cypress Gardens All American Don Buffa Award
- Bass Fishing
- Co-Founder of the Lakeland Fishing Team
- BASS Member
- Florida Bass Nation High School Tournament Series
- Competitor in the Florida State Championship (2022)
- BASS College Scholarship recipient (5k)
Timeline
Server
Half Shell Oyster Bar & Grill
06.2025 - Current
Barista
The Bean Bro
01.2025 - 01.2026
Sales, Customer Service, Cashier, Inventory, Assembly
Play It Again Sports
01.2022 - 01.2023
Customer Service, Filing, Phones, Problem Solving
Lakeland High School Guidance Office
01.2021 - 01.2022
High School - undefined
Lakeland High School
Associate of Science - Global Business - Marketing
Troy University